Valencia Edouard
Fort Lauderdale,FL
Summary
Dynamic and results-driven Sales Associate with extensive luxury retail experience, specializing in leather goods, ready-to-wear, and fragrances. Recognized for exceeding sales targets, delivering exceptional client service, and building lasting relationships through strong communication and multilingual skills.
Overview
11
11
years of professional experience
Work History
Client Advisor/Sales
Burberry
Miami, FL
- Current
- Deliver a personalized luxury experience by building strong relationships with clients.
- Utilize expert product knowledge to provide styling advice and drive sales.
- Develop and manage a client book, maintaining engagement with VIP and repeat customers.
- Meet and exceed sales targets while upholding Burberry’s heritage and brand values.
- Ensure impeccable visual merchandising and boutique presentation.
- Process transactions, returns, and client requests with efficiency and professionalism.
Key Holder/Sales Lead
James Perse
Miami, FL
03.2024 - 01.2025
- Delivered exceptional customer service. Assisting clients with purchases, addressing inquiries, and resolving concerns promptly and professionally.
- Assisting with daily store operations, including opening/closing procedures, cash handling, and inventory management.
- Maintained a deep understanding of product offerings to provide personalized recommendations and build strong client relationships.
- Managed escalated customer issues, demonstrating excellent problem-solving and communication skills.
Client Advisor
Ferragamo
Miami, FL
11.2021 - 02.2024
- Delivered elevated, personalized service, guiding clients through luxury leather goods, shoes, RTW, and fragrances for men and women.
- Leveraged product expertise to tailor recommendations, consistently exceeding sales targets through strategic upselling.
- Fostered long-term client relationships with exclusive updates on collections and promotions.
- Maintained Ferragamo’s luxury standards through meticulous inventory management and impeccable store presentation.
Client Advisor
Bloomingdale's
08.2017 - 08.2021
- Maintained optimal inventory levels and upheld high visual merchandising standards.
- Leveraged in-depth product knowledge to deliver tailored recommendations.
- Supported promotions and loyalty programs to boost client engagement and sales.
- Delivered exceptional customer service by understanding client needs and ensuring satisfaction.
Sales Associate
Nordstrom
Aventura, FL
02.2015 - 05.2017
- Delivered personalized styling recommendations to exceed client expectations.
- Consistently surpassed sales goals and recognized for top performance.
- Maintained strong visual merchandising and ensured stock readiness.
- Built loyal client relationships through expert service and product knowledge.
- Accurately processed transactions and managed POS systems efficiently.
- Excelled in high-volume environments through teamwork and adaptability.
Education
Associate's degree - Hospitality management
Broward college
Fort Lauderdale, FL06.2023
High school diploma or GED - undefined
North Miami Senior High School
06.2008
Skills
- Microsoft Office
- CRM Software
- Microsoft Word
- Microsoft Outlook
- Luxury Sales & Clienteling
- SAP & POS Operations
- Inventory Control ,Visual Merchandising & Folding Standards
- Omni channel Support
- Multilingual Communication (French, Creole, English; conversational Spanish)
Languages
French
Full Professional
Creole
Native or Bilingual
Timeline
Key Holder/Sales Lead
James Perse
03.2024 - 01.2025
Client Advisor
Ferragamo
11.2021 - 02.2024
Client Advisor
Bloomingdale's
08.2017 - 08.2021
Sales Associate
Nordstrom
02.2015 - 05.2017
Client Advisor/Sales
Burberry
- Current
Associate's degree - Hospitality management
Broward college
High school diploma or GED - undefined
North Miami Senior High School