Valencia Gaines
Cincinnati,OH
Summary
Adaptable Business administration major currently attending Purdue University, With 9+ years of work experience. Aiming to leverage a proven knowledge of customer service emergency response and customer safety skill to successfully fill the position at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Commissary Worker
State Of Ohio
Cincinnati, OH
09.2023 - Current
- Inspected and restocked merchandise shelves on a daily basis.
- Verified expiration dates of products prior to stocking shelves.
- Maintained accurate records of stock levels, sales, and deliveries.
- Utilized Representative payee manager (RPM) to handle charge slip writing and debit/credit entry for client accounts
- Managed the cash register, processed payments and issued receipts to customers.
Credit Maintenance Specialist
Citi Financial Group
Florence, KY
03.2022 - 07.2023
- Frequently reviewed and checked credit limit appropriateness for customers.
- Collected and verified borrower income, credit history, and employment information.
- Followed banking requirements and government lending regulations.
- Examined collateral to establish market value and assessed repayment capacity using secondary revenue sources before loan approval.
- Reviewed financial documents and records to assess accuracy and compliance with applicable laws, regulations, and standards.
Therapeutic Program Worker
State Of Ohio
Cincinnati, OH
03.2015 - 04.2022
- Responded to emergency situations and provided crisis support.
- Utilized emerging Cognitive Behavioral Therapy, Play Therapy and Narrative Therapy as treatment approaches.
- Documented staff information, service plans, treatment reports and progress notes.
- Tracked incoming patient information, intervention plans and patient responses to treatment.
- Collaborated with multidisciplinary team to determine effective treatment plans.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Support Manager
Via Quest Psychiatric and Behavioral Services
Cincinnati, OH
05.2013 - 05.2015
- Ensured the consistency, quality, and conformance of completed work.
- Managed biweekly payroll and scheduling for a team of in-home employees.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided technical support to customers, troubleshooting hardware and software issues.
Education
GED -
Cincinnati State Technical And Community College
Cincinnati, OH10.2007
Skills
- Attention to Detail
- Flexible and Adaptable
- Time Management
- Clear Communication
- Conflict Resolution
Timeline
Commissary Worker
State Of Ohio
09.2023 - Current
Credit Maintenance Specialist
Citi Financial Group
03.2022 - 07.2023
Therapeutic Program Worker
State Of Ohio
03.2015 - 04.2022
Support Manager
Via Quest Psychiatric and Behavioral Services
05.2013 - 05.2015
GED -
Cincinnati State Technical And Community College
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