Valencia Jackson
Houston
Summary
Detail-oriented administrative professional skilled in Microsoft Suites, effective communication, and customer service. Proven ability to manage schedules and support team collaboration to enhance operational efficiency. Proficient administrative assistant recognized for delivering outstanding customer service and maintaining organized office operations. Committed to enhancing team collaboration and ensuring timely communication to drive successful project outcomes. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Administrative Assistant
City of Houston
Houston
06.2008 - Current
- Assisted in preparing reports and presentations for internal meetings.
- Developed and maintained filing systems for easy document retrieval.
- Coordinated meetings, including logistics and materials preparation.
- Managed appointment scheduling for executives and team members.
- Organized, maintained, and updated electronic filing systems to ensure accuracy of documents.
- Compiled data from multiple sources into a spreadsheet or database format for analysis purposes.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Answered customer inquiries via email or telephone in a timely manner while providing excellent customer service.
- Delivered exceptional customer service through direct communication with clients and team members.
- Facilitated clear communication among team members to enhance collaboration and project outcomes.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Trained new staff on office procedures and software systems.
- Collaborated with team members to improve workflow efficiency.
- Assisted in scheduling meetings and preparing agendas for executive staff.
- Developed and implemented procedures for tracking office inventory and ordering supplies.
- Developed presentations using Microsoft PowerPoint for various departments within the company.
- Processed invoices for payment using accounting software applications.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Updated contact lists regularly when changes occur in employee status or contact information.
Education
High School Diploma -
Smarthorizons
Pensacola, FL10-2023
Business Administration And Management
Smarthorizons
Pensacola, FL10-2023
Skills
- Microsoft Suites
- Invoice processing
- Administrative support
- Customer service
- Office inventory management
- Team collaboration
- Effective communication
- Problem solving
- Good Telephone Etiquette
- Recordkeeping
- Friendly, positive attitude
- Analytical and critical thinking
- Dependable and responsible
- Decision-making
- Problem-solving
- Communication
- GSI Mapping
- Data
Certification
Administrative Skills Certificate
Timeline
Administrative Assistant
City of Houston
06.2008 - Current
High School Diploma -
Smarthorizons
Business Administration And Management
Smarthorizons