Valencia Major
Florida City,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavioral Health Specialist
Agape Network
01.2020 - Current
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
Certified Medication Technician
Arbors Assisted Living
01.2017 - 01.2020
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
Direct Support Professional
Miami Cerebral Palsy Residential Services
08.2014 - 01.2017
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
Miramar High School
Miramar, FL06.2004
Skills
- Behavioral treatment services
- Discharge Planning
- Healthcare regulations
- Pharmacy Knowledge
- Medication Administration
- Records Updating
Certification
- CMT - Certified Medication Technician
- CMA - Certified Medical Assistant
Timeline
Behavioral Health Specialist
Agape Network
01.2020 - Current
Certified Medication Technician
Arbors Assisted Living
01.2017 - 01.2020
Direct Support Professional
Miami Cerebral Palsy Residential Services
08.2014 - 01.2017
High School Diploma -
Miramar High School
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