Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valencia Malone

Harker Heights

Summary

Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Management and Support Assistant

Internal Revenue Service, IRS
05.2022 - 12.2022
  • Streamlined office operations by implementing efficient filing systems and organizational processes.
  • Enhanced team productivity with effective project management and coordination techniques.
  • Facilitated communication between departments for smoother workflow and better collaboration.
  • Reduced operational costs by identifying inefficiencies and implementing cost-effective solutions.
  • Improved customer satisfaction through timely response to inquiries and addressing concerns promptly.

Accounting Technician/Payroll Administrator

Republic Paperboard
02.2021 - 03.2022
  • Streamlined payroll processes by implementing efficient software and automation tools.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
  • Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
  • Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.

Clerk/Typist

Department Of Treasury
01.2018 - 01.2021
  • Enhanced office efficiency by performing accurate data entry and document processing tasks.
  • Supported team members by managing multiple administrative tasks, including filing and scheduling appointments.
  • Streamlined communication within the organization through timely responses to emails and phone calls.
  • Ensured accuracy of records by consistently updating and maintaining databases with up-to-date information.
  • Facilitated effective collaboration among team members by organizing meetings and preparing meeting materials.

Customer Service Representative

ACE Cash Express Inc.
02.2016 - 12.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Head Teller

Brinks Incorporated
04.2013 - 01.2016
  • Enhanced customer satisfaction by providing efficient and accurate transaction services.
  • Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
  • Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
  • Mentored junior tellers, fostering professional development and growth within the team.
  • Strengthened client relationships through exceptional service and proactive identification of financial needs.

Education

High School Diploma -

Central High School
Memphis, TN
05.2011

Skills

  • Administrative Oversight
  • Soldier Evaluations
  • Travel Arrangements
  • Software Support
  • Separation Process
  • Administrative Support
  • Calculating Liabilities
  • Financial Management Procedures
  • Accounts Payable and Accounts Receivable
  • Time Management Skills
  • Cash Management
  • Quality Assurance
  • Legal Standards

Timeline

Management and Support Assistant

Internal Revenue Service, IRS
05.2022 - 12.2022

Accounting Technician/Payroll Administrator

Republic Paperboard
02.2021 - 03.2022

Clerk/Typist

Department Of Treasury
01.2018 - 01.2021

Customer Service Representative

ACE Cash Express Inc.
02.2016 - 12.2017

Head Teller

Brinks Incorporated
04.2013 - 01.2016

High School Diploma -

Central High School
Valencia Malone