VALENCIA MOORE
Decatur,GA
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
12
12
years of professional experience
Work History
Merchandise Manager
Costco Wholesale
02.2024 - Current
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Boosted employee morale with regular recognition programs, team-building events, and open communication channels.
Administrative Manager
Costco
12.2022 - 02.2024
- Collaborated with other managers to receive Sharpsburg's buildings first STAR.
- Decreased Sharpsburg's operations audit from 8 (FY22) to 1 (FY23).
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Monitored or tracked sustainability indicators such as energy usage, waste generation and recycling.
- Devised strategies for modifying existing policies to better integrate sustainability initiatives.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked closely with an AGM overseeing inventory which produced one of the best numbers the building has seen.
Front End Manager
Costco Wholesale
11.2021 - 12.2022
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Standardized office structures and processes to promote collaboration and increased performance.
- No repeated audit issues on July 2022 audit.
- #1 in D3 during executive E-block campaign June 2022.
Front End Assistant Manager
Costco Wholesale Corp
02.2018 - 11.2021
- #1 Store in Atlanta district for profit sales increases (170 million yearly)
- #1 Membership upgrades in Atlanta District for 2018
- 30% Increase in sales including ancillaries week to date.
- Collaborated with senior executives to evaluate performance in multi-platform area to develop strategies to expand revenue generation with new and existing members
- Sourced well qualified candidates to see Costco's vision
- Set goals, formalized policies and enforced operational standards to maximize team performance and keep project on-task to achieve targets
- Trained and coached team of 100 sales professionals focused on servicing customer accounts.
Hardlines Manager
Costco Wholesale Corp
01.2016 - 04.2018
- Maintained knowledge of current sales and promotions, policies regarding corporate mandatories and MVM items.
- Mentored new employee to contribute to the store's positive culture.
- Worked with management team to implement proper division of responsibilities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Service Deli Manager
Costco Wholesale Corp
06.2016 - 01.2018
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Verified all deliveries against invoices and completed shortage and overage reports.
- Motivated and disciplined employees according to established requirements.
- Engaged in suggestive selling and other sales techniques.
- Recruited, hired and trained staff on deli practices, customer service standards and productivity strategies.
- Assisted team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
- Profited $11,000 in my first year as deli manager.
Major Sales Supervisor
Costco Wholesale Corp
01.2014 - 01.2016
- Oversaw the electronics department which included tracking sales, merchandising products, and setting up visual merchandising.
- Provided staff with clarity and aligned team members with the company's strategic goals, resulting in staff consistently meeting individual weekly goals and ultimately increased team sales by 20%.
- Entrusted to act as the key agent and advisor to senior leadership during corporate evaluations and store walk throughs.
- Kept accurate and detailed records of personnel progress and productivity.
Front End Supervisor
Costco Wholesale Corp
01.2012 - 01.2014
- Recruited, trained, and developed staff as well as coordinated and upheld standards of front-end department.
- Promoted high level of productivity and member service.
- Ensured compliance with company procedures through proper handling of all transactions and corresponding documentation (i.e.
- refunds, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement).
- Performed support duties for front end management team including scheduling, placed supply orders, coordinated equipment maintenance, tracked employee inaccuracy, oversaw member service crew, as well as tracked safety training and merchandise return audits.
Education
Masters of Science - Integrated Marketing Communication
ROOSEVELT UNIVERSITY
Chicago, ILBachelor of Liberal Arts & Science - Communication
UNIVERSITY OF ILLINOIS
Urbana, ILSkills
- Data analysis
- Team leadership
- Staff development
- Food preparation
- Profits and losses tracking
- Project Management
- Customer service
- Documentation and control
- Policy and procedure modification
Timeline
Merchandise Manager
Costco Wholesale
02.2024 - Current
Administrative Manager
Costco
12.2022 - 02.2024
Front End Manager
Costco Wholesale
11.2021 - 12.2022
Front End Assistant Manager
Costco Wholesale Corp
02.2018 - 11.2021
Service Deli Manager
Costco Wholesale Corp
06.2016 - 01.2018
Hardlines Manager
Costco Wholesale Corp
01.2016 - 04.2018
Major Sales Supervisor
Costco Wholesale Corp
01.2014 - 01.2016
Front End Supervisor
Costco Wholesale Corp
01.2012 - 01.2014
Masters of Science - Integrated Marketing Communication
ROOSEVELT UNIVERSITY
Bachelor of Liberal Arts & Science - Communication
UNIVERSITY OF ILLINOIS
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