Valencia Pringle
Montgomery
Summary
Highly motivated and dedicated professional with extensive experience providing exceptional customer service in a fast-paced customer-centric environment. Proven ability to exceed performance goals, improve customer satisfaction levels, solve problems, and build long-lasting relationships. Known for working in a competitive sales environment as well as meeting / exceeding goals and expectations. Proficient in preventing customer returns and ensuring customer retention. Capacity to promote products and services, negotiate with customers, and provide support. Adept at delivering personalized relationship-driven service to all customers. Possess exceptional interpersonal communication, organization, multitasking, negotiation, and relationship-building skills.
Overview
19
19
years of professional experience
Work History
Support Specialist
Regions Bank
Montgomery
01.2006 - Current
- Interact with team members across branches to research and resolve loans and credit card issues and concerns.
- Facilitate, aid, and assist branches with customer issues related to loans and credit cards.
- Provide best customer services by resolving issues and discarding or reissuing credit cards.
- Oversaw complete processing of credit cards from issuance to closing, while delivering exceptional customer service to all the branches.
Customer Service Specialist
Progressive Commercial Insurance
Montgomery
09.2021 - 04.2025
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
Automotive Support Specialist
Regions Bank
Montgomery
01.2015 - 01.2021
- Delivered outstanding services to internal and external customers regarding automotive loans as well as reviewed and edited loan agreements to promote efficiency and accuracy.
- Efficiently processed and mailed all incentive checks to the dealerships; not only maintain but to extend relationships for future business opportunities.
- Recommended loan approvals and denials based on customer loan application reviews.
Fulfillment Specialist
Regions Bank
Montgomery
01.2013 - 01.2015
- Removed comments off customers' accounts by accurately processing requests from branch.
- Answered phone calls and process returns as well as handled ACH disputes.
- Ordered check card for customers.
- Streamlined account opening operations by processing signature cards, issuing customer requests concerning letters of account status, clearing checks, and mailing copies of requested forms.
Credit Card
Regions Bank
Montgomery
01.2010 - 01.2013
- Supported customers to resolve credit card issues.
- Acted as key participant to manage files disputes for fraudulent charges on customer’s account.
- Accomplished in closing and reissuing new cards to rectify unforeseen situations.
Retail Banking Specialist
Regions Bank
Montgomery
01.2006 - 01.2010
- Responded to high-volume telephone inquiries from internal and/or external customers, while ensuring compliance with all applicable standards, policies, and regulatory guidelines.
- Implemented robust marketing strategies and techniques, increasing revenue and customer satisfaction.
Head Cashier
Lowe’s Home Improvement
Montgomery
Administrator
Eastwood Memorial Garden
Montgomery
Store Manager/Training Manager
It’s Fashions/Cato Corp
Montgomery
Education
Bachelor Degree - Business Administration
American InterContinental University
Dunwoody, GAProfessional Training -
United States Air Force Administrative Technical School
Biloxi, MSSkills
- Customer Service Management
- Business Development
- Complaint Resolution
- Cost-Reduction Strategies
- Teambuilding & Training
- Process Implementation
- Customer Satisfaction
- Account Management
- Relationship Management
Training
United States Air Force Administrative Technical School, Biloxi, MS
Timeline
Customer Service Specialist
Progressive Commercial Insurance
09.2021 - 04.2025
Automotive Support Specialist
Regions Bank
01.2015 - 01.2021
Fulfillment Specialist
Regions Bank
01.2013 - 01.2015
Credit Card
Regions Bank
01.2010 - 01.2013
Support Specialist
Regions Bank
01.2006 - Current
Retail Banking Specialist
Regions Bank
01.2006 - 01.2010
Head Cashier
Lowe’s Home Improvement
Administrator
Eastwood Memorial Garden
Store Manager/Training Manager
It’s Fashions/Cato Corp
Bachelor Degree - Business Administration
American InterContinental University
Professional Training -
United States Air Force Administrative Technical School