Matthew Hart
Sanford,Florida
Summary
Experienced Customer Support Specialist adept at fostering and maintaining client relationships. Skilled in identifying client needs and providing effective solutions, with strong track record of increased client satisfaction and loyalty. Demonstrated ability to communicate effectively and manage complex client portfolios.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Specialist
Reynolds and Reynolds
Sanford, FL
06.2023 - Current
- Provided technical support for software applications, ensuring optimal performance and user satisfaction.
- Resolved customer inquiries through effective problem-solving and troubleshooting techniques.
- Conducted training sessions for clients on new software features, enhancing user adoption and engagement.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.
Team Leader
Publix
Lake Mary, FL
11.2017 - 09.2023
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Delegate tasks and duties to grocery staff and clearly communicate timeframes for completion.
- Implement process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Research issues to obtain appropriate answers to customer inquiries.
- Develop and nurture lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Evaluate suppliers to maintain cost controls and improve operations.
- Train team members in successful strategies to meet operational and sales targets.
- Tasked with leading and developing anywhere between 20 to 30 associates at any given time, depending on each store location.
Education
Bachelor of Arts - Business Management
Florida International University
Miami, FL05-2024
Associate of Arts - Business Management
Seminole State College of Florida
Sanford, FL05-2021
Skills
- Case Management
- Strategic Business Initiatives
- Inventory Merchandising
- Inventory Accuracy
- Verbal and Written Communication
- Customer Inquiries
- Complaint Handling
- Customer Service Management
- Customer Engagement
- Staff Coaching and Training
- Operations Oversight
- Customer Needs Assessments
Certification
- Microsoft Office programs including Word, Excel and Powerpoint
- Adobe Suite programs including Photoshop, Illustrator and Lightroom
- AutoCAD design all throughout high school and undergrad school
- A+ CompTIA IT Certified
Additional Information
- Go-to support rep for at risk clients to improve relations
- Proficient in computer building and error/problem diagnostics
Timeline
Support Specialist
Reynolds and Reynolds
06.2023 - Current
Team Leader
Publix
11.2017 - 09.2023
Bachelor of Arts - Business Management
Florida International University
Associate of Arts - Business Management
Seminole State College of Florida