Valencia Saye
Macon,GA
Summary
Proven track record in enhancing client satisfaction and exceeding sales targets at Senior Life, leveraging deep insurance product knowledge and exceptional customer service skills. Demonstrated expertise in financial planning and patient care, achieving significant improvements in client relations and operational management.
Overview
12
12
years of professional experience
Work History
Licensed Independent Insurance Agent
Senior Life
01.2023 - Current
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Developed and maintained professional relationships with other industry professionals, such as financial advisors and real estate agents, to provide a well-rounded approach to client service.
- Organized regular client outreach initiatives such as seminars and workshops to educate potential customers on insurance products and services offered.
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
Life Insurance Agent
American National Insurance Company
01.2021 - 09.2022
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
CNA/ Office Assistant
Loving Heart Companion
01.2018 - 01.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA - Certified Nursing Assistant
All Care Home Health Inc.
01.2015 - 01.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA - Certified Nursing Assistant
Nightingale Home Healthcare Inc.
01.2013 - 01.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Phlebotomy In Nursing - Nursing
Health Tech of Georgia
Macon, GA10.2016
Certified Nursing Assistant - Nursing
Certified Nursing Assistant in Nursing
Macon, GA01.2013
Skills
- Insurance product knowledge
- Goal-oriented mindset
- Policy analysis
- Financial Acumen
- Customer Service
- Client Relations
- Operations Management
- Policy Knowledge
- Patient Care
- Specimen handling
Timeline
Licensed Independent Insurance Agent
Senior Life
01.2023 - Current
Life Insurance Agent
American National Insurance Company
01.2021 - 09.2022
CNA/ Office Assistant
Loving Heart Companion
01.2018 - 01.2021
CNA - Certified Nursing Assistant
All Care Home Health Inc.
01.2015 - 01.2018
CNA - Certified Nursing Assistant
Nightingale Home Healthcare Inc.
01.2013 - 01.2015
Phlebotomy In Nursing - Nursing
Health Tech of Georgia
Certified Nursing Assistant - Nursing
Certified Nursing Assistant in Nursing
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