Valencia Shannon
Pittsburgh,PA
Summary
Enthusiastic and hardworking Certified Pharmacy Technician (CPhT) offering over a decade of experience and a track record of excellence in leading high performing teams in fast-paced environments. Accomplished in processing prescriptions with expert precision, all while mentoring newly established pharmacy technicians. Prepared to bring talent and leadership to growing pharmacies.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Trainer, Order Management Technician
PANTHERx Rare Pharmacy
Pittsburgh, Pennsylvania
03.2026 - Current
- Trained new employees on all Order Management Technician duties across multiple systems.
- Provided additional training to current employees on new system processes.
- Assisted in reviewing and updating standard operating procedures.
- Led presentations at new employee orientations, providing support and guidance in the onboarding process.
- Created learning materials to provide new employees with the skills needed to succeed in their role.
Order Management Technician
PANTHERx Rare Pharmacy
Pittsburgh, PA
03.2024 - 03.2026
- Created new patient profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Entered prescription information into computer databases.
- Assisted in training new employees and interns on pharmacy procedures.
- Answered phone calls and transferred calls to appropriate departments.
- Reached out to providers offices for new prescriptions to prevent gaps in therapy.
- Processed daily reports and reported adverse events when necessary.
Pharmacy Technician II
CVS Pharmacy (Mail Order)
Pittsburgh, PA
11.2019 - 11.2023
- Resolved insurance conflicts.
- Performed quality checks to ensure accurate prescription entry.
- Teamed with technicians and pharmacists to prioritize and complete orders.
- Attended training classes for new hires and provided mentoring.
- Provided one on one training with new hires to ensure understanding of our processes and use of databases.
- Verified prescriber information.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Utilized multiple databases to research patient and prescription data.
Senior Lead Pharmacy Technician
Walgreens Pharmacy
Glenshaw, PA
10.2017 - 10.2019
- Consulted with customers via telephone or in-person to assist with transactions and refill requests.
- Established and maintained patient profiles, including lists of medications, allergies, health conditions and insurance details.
- Entered data for new prescriptions, dispensed and labeled them with high accuracy.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Received and verified incoming drug inventories, reported discrepancies and logged items into inventory system.
- Managed medication stocks, including conducting daily counts and maintaining controlled substances.
- Trained new technicians to provide excellent customer service.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Pharmacy Technician
CVS Pharmacy
New Kensington, PA
04.2015 - 10.2017
- Communicated extensively with patients to provide assistance, support and instructions.
- Created new customer profiles and updated information in pharmacy computer systems.
- Ensured proper entry and processing of patient prescriptions.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Maintained clean and organized pharmacy shelving and work areas.
Education
High School Diploma -
Valley High School (2013)
New Kensington, PASkills
- Patient focused
- Team collaboration
- Detail oriented
- Prescription filling
- Time management
- Maintaining records
- Team leadership
- Problem-solving skills
- Drug inventory control
- Insurance verification
Certification
Certified Pharmacy Technician (CPhT)
- Certified by the Pharmacy Technician Certification Board (PTCB)
Timeline
Trainer, Order Management Technician
PANTHERx Rare Pharmacy
03.2026 - Current
Order Management Technician
PANTHERx Rare Pharmacy
03.2024 - 03.2026
Pharmacy Technician II
CVS Pharmacy (Mail Order)
11.2019 - 11.2023
Senior Lead Pharmacy Technician
Walgreens Pharmacy
10.2017 - 10.2019
Pharmacy Technician
CVS Pharmacy
04.2015 - 10.2017
High School Diploma -
Valley High School (2013)