Claudia Turcios
Rosenberg,TX
Summary
Customer service-oriented individual seeking a position as a Veterinary Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
10
10
years of professional experience
Work History
Veterinary Technician
Petworks Express
06.2022 - Current
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Performed fecal examinations, urinalysis and bloodwork.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Trained and mentored new personnel hired to fulfill various roles.
Independent Pet Caretaker
Self-employeed
03.2014 - Current
- Walk dogs and visit with cats whose owners are not home during the day or who travel out of town for specified periods of time
- Responsible for the basic security of owners' homes, including alarm codes, checking all locks, etc.
- Gave food and medication to pets following guidelines from owners.
- Communicated professionally with pet owners via phone, email, and text.
Relief Veterinary Technician
Long Drive Animal Hospital
06.2021 - 02.2022
- Interacted with clients regarding animal’s health questions and concerns, education on treatment protocol and general procedures
- Monitored health and behavior of hospitalized patients- and keeping record of vitals, urine/fecal output, appetite and medications administered
- Gathered and documented patient history and description of symptoms/presenting condition while conducting preliminary workups.
Veterinary Technician/Receptionist
Pet Vet Animal Hospital
06.2017 - 07.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Facilitating daily administrative procedures, including early inpatient assistance and closing late hours
- Performed in-house lab work and treatment orders requested by veterinarians
- Monitored patients undergoing general anesthesia and post-anesthesia.
- Trained and mentored new personnel hired to fulfill various roles.
Over the Phone Spanish Interpreter
Cyracom International
01.2015 - 03.2016
- Took precise notes in order to provide consecutive, meaning for meaning, first-person over the phone interpretation
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Followed all CyraCom policies and procedures related to information confidentiality and interpreter ethics
- Facilitated accurate communication between clients and Limited English Proficiency customers.
Education
Associate in Applied Science in Veterinary Technology -
Vet Tech Institute of Houston
08.2019
Associate of Science -
Houston Community College System
12.2014
Skills
- Exemplary communication skills
- Strong Telephone Etiquette
- Patient Scheduling
- Medical Transcription
- Client Education
- Patient focused
- Compassionate about animals
- Currency handling and accountability
- Knowledgeable in veterinary lab procedures
Languages
Spanish
Native or Bilingual
Timeline
Veterinary Technician
Petworks Express
06.2022 - Current
Relief Veterinary Technician
Long Drive Animal Hospital
06.2021 - 02.2022
Veterinary Technician/Receptionist
Pet Vet Animal Hospital
06.2017 - 07.2020
Over the Phone Spanish Interpreter
Cyracom International
01.2015 - 03.2016
Independent Pet Caretaker
Self-employeed
03.2014 - Current
Associate in Applied Science in Veterinary Technology -
Vet Tech Institute of Houston
Associate of Science -
Houston Community College System
Similar Profiles
Jessica GonzalezJessica Gonzalez
Licensed Veterinary Technician at Petworks Express Animal ClinicLicensed Veterinary Technician at Petworks Express Animal Clinic
Olivia KellyOlivia Kelly
Pet Day Care and Kennel Attendant at PetWorksPet Day Care and Kennel Attendant at PetWorks
Emma NandEmma Nand
Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)