Valencia Williams
Nashville,TN
Summary
Dynamic and results-oriented professional with extensive experience in content moderation and online community safety. Proven ability to analyze sensitive material, identify harmful behaviors, and enforce community standards with precision and integrity. Adept at critical thinking, problem resolution, and cross-functional collaboration in fast-paced environments. Achieved measurable improvements in content review accuracy and workflow efficiency, leveraging expertise in tools such as Zendesk. Committed to fostering safe and trustworthy digital spaces while driving operational excellence and continuous improvement.
Overview
6
6
years of professional experience
Work History
Safety Content Moderator
TikTok
08.2022 - 07.2024
- Reviewed and actioned sensitive content, ensuring compliance with legal and platform guidelines.
- Investigated harmful behaviors and trends, identifying harmful behaviors and trends, and unsafe content patterns.
- Resolved high-priority escalations, collaborating with cross-functional teams to address user concerns.
- Maintained accuracy and consistency in enforcing platform policies, and supporting community integrity.
Customer Associate Operations
Postmates
06.2020 - 12.2020
- Delivered real-time resolutions for customers and stakeholders via phone and chat.
- Correspond with Postmates throughout their deliveries to ensure accuracy and troubleshoot account and device issues.
- Collaborated with leadership to ensure operational and service targets were met.
- Issued credit or full refund for customer returns and reported product defects or damages resulting from the delivery process.
Connected Home Sales Representative
Best Buy
12.2018 - 08.2020
- Delivered personalized recommendations to customers, ensuring an exceptional sales experience tailored to their needs.
- Managed all aspects of sales transactions, including contracts, warranties, and payment processing.
- Maintained up-to-date knowledge of connected home products, accessories, pricing plans, and service features.
- Assisted customers with inquiries and provided timely solutions to complaints, enhancing customer satisfaction.
Education
Bachelor of Science - Computer Science
Tennessee State University
Nashville, TN08-2025
Skills
- Content Moderation and Policy Enforcement
- Sensitive Content Review
- Zendesk
- Critical Thinking and Problem Solving
- Workflow Optimization
Timeline
Safety Content Moderator
TikTok
08.2022 - 07.2024
Customer Associate Operations
Postmates
06.2020 - 12.2020
Connected Home Sales Representative
Best Buy
12.2018 - 08.2020
Bachelor of Science - Computer Science
Tennessee State University
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