Valene Faulconer
Porter,OK
Summary
Experienced and motivated professional with a strong background in the banking industry. Demonstrated expertise in customer service, analytical skills, underwriting, new accounts, insurance tracking, loans, and collections. Proven ability to deliver exceptional service and support to customers while ensuring compliance with industry regulations. Adept at analyzing financial data, assessing risk, and making informed decisions. Committed to driving organizational success through effective problem-solving and collaboration.
Overview
11
11
years of professional experience
Work History
Loan Processor
Triad Bank, N.A.
08.2024 - Current
- Process consumer and commercial loans
- Communicate with loan officers, customers, title companies, and insurance agents to collect the proper documents for closings
- File mortgages, UCCs, Liens, and any affidavit needed for the loan
- Use QuickBooks to generate checks to pay appraisers and title companies
- Work with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensure accuracy of client information, verifying data collected during the application process and updating records as needed.
- Review loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assist clients in understanding complex financial documents required for completing their loan applications successfully.
- Set up and complete loan submission packages.
- Assist loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Advantage Specialist/Patient and Case Manager Support
Gaddy Drug
04.2024 - 08.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Sr. Loan Processor
Inceed
10.2023 - 03.2024
- Processed commercial and consumer loans after reviewing proper documentation has been received
- Reviewed closed loans and made the needed corrections before booking
- Issued Loan Estimates for consumer loans
- Reviewed flood polices for adequate coverage
- Provided quick turnaround times to maintain fast-past schedule.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Central Loan Processor / Insurance Specialist
Armstrong Bank
02.2017 - 08.2023
- Processed consumer loans using Laser Pro and Decision Pro
- Ordered appraisals and flood determinations
- Tracked Insurance; filed insurance claims; assisted bank customers in understanding the claims; kept track of all collateral insurance and determined whether it was adequate
- Worked with Compliance to guarantee that HMDA was done accurately and that documentation were accurate; spoke with officers, appraisers, and insurance agents
- Completed weekly reports by the deadline; monitored flood policies to make sure they were adhering to federal requirements
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
Credit Manager
Superior Finance Company (an Affiliate of Arvest Bank)
06.2015 - 02.2017
- Reviewed Loan applications for new loans and service existing credit customers within loan policy guidelines
- Facilitated Underwriting loan applications within loan limit, loan policy guidelines, and prudent lending practices
- Provided accurate and timely responses on loan applications or servicing requests from customers and dealers
- Monitored the portfolio to minimize documentation errors, past due credit, and charge-offs
- Generated fee income through credit insurance, warranty, and auto club memberships
- Made daily bank deposits and keep accurate deposit records
- Completed and process automobile lien entry forms
- Responded to compliance requests promptly and accurately
- Resolved delinquent status on consumer loan accounts
Bank Teller
Arvest-Muskogee, OK
04.2014 - 06.2015
- Balanced ATM/Vault on a weekly basis
- Cross selling bank services
- Adhere to all bank security, audit, and compliance requirements
- Process customer deposits, withdrawals, payments, and balanced cash drawer
Education
MBA - Business Administration
Northeastern State University
01.2024
BS - Organizational Leadership
Northeastern State University
01.2022
AS - Business Administration
Connors State College
01.2020
Skills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- File management
- Document review
- Attention to detail
- Dedicated work ethic
- Customer service
Highlight
Highly motivated professional individual with several years of experience in the banking industry including, but not limited to; customer service, analytical skills, underwriting, new accounts, insurance tracking, loans, and collections.
Timeline
Loan Processor
Triad Bank, N.A.
08.2024 - Current
Advantage Specialist/Patient and Case Manager Support
Gaddy Drug
04.2024 - 08.2024
Sr. Loan Processor
Inceed
10.2023 - 03.2024
Central Loan Processor / Insurance Specialist
Armstrong Bank
02.2017 - 08.2023
Credit Manager
Superior Finance Company (an Affiliate of Arvest Bank)
06.2015 - 02.2017
Bank Teller
Arvest-Muskogee, OK
04.2014 - 06.2015
BS - Organizational Leadership
Northeastern State University
AS - Business Administration
Connors State College
MBA - Business Administration
Northeastern State University
Similar Profiles
MARK A. VALLESMARK A. VALLES
Vice President, Issues Reporting Department at MUFG UNION BANK N.A. / U.S. Bank N.A.Vice President, Issues Reporting Department at MUFG UNION BANK N.A. / U.S. Bank N.A.
Troy ClementTroy Clement
Vice President/Business Support Manager/Account Manager/Account Associate at Wells Fargo Bank, N.A. (acquired by Computershare Trust Company, N.A. Nov.2021)Vice President/Business Support Manager/Account Manager/Account Associate at Wells Fargo Bank, N.A. (acquired by Computershare Trust Company, N.A. Nov.2021)
Joan KuehneJoan Kuehne
Loan Closing Officer II at New York Community Bank/Flagstar Bank, N.A.Loan Closing Officer II at New York Community Bank/Flagstar Bank, N.A.