Valene Jordan
Ben Wheeler,TX
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Dispatcher Coordinator
Mr. Appliance Of East Texas
02.2024 - Current
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Substitute Teacher
Van Isd
10.2023 - Current
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Administrative Assistant
East Edom Enterprise
03.2017 - 09.2023
- Completed forms, reports, logs and records to quickly handle all documentation.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system, routing calls, and delivering messages to staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
High School Diploma -
Brownsboro High School
Brownsboro, TXSkills
- Customer Relations
- Complex Problem-Solving
- Office Management
- Customer Service
- Program File Distribution
- Data Entry Documentation
- Excel Spreadsheets
- Business Administration
- Typing Proficiency
- Spreadsheets
- Staff Management
Timeline
Dispatcher Coordinator
Mr. Appliance Of East Texas
02.2024 - Current
Substitute Teacher
Van Isd
10.2023 - Current
Administrative Assistant
East Edom Enterprise
03.2017 - 09.2023
High School Diploma -
Brownsboro High School
Similar Profiles
Lynnsey SatterfieldLynnsey Satterfield
Customer Service Representative/Booker at Mr. Appliance of East TexasCustomer Service Representative/Booker at Mr. Appliance of East Texas
Johnique SmithJohnique Smith
Appliance Repair Technician at Mr. Appliance of GreenvilleAppliance Repair Technician at Mr. Appliance of Greenville
Branden BerryBranden Berry
Service Technician at Mr. Appliance of RichmondService Technician at Mr. Appliance of Richmond