Valene St Louis
Miami,FL
Summary
Dedicated pharmacy technician skilled in retail and hospital pharmacy operations. Expertise in medication management, inventory oversight, and adherence to regulatory standards. Successfully contributed to minimizing prescription errors and optimizing service delivery processes. Motivated to embrace new challenges with a strong work ethic and excellent interpersonal abilities.
Overview
23
23
years of professional experience
Work History
Outpatient Pharmacy Technician
Miami VA Medical Center
Miami, FL
12.2023 - Current
- Processed and filled medication prescriptions for outpatient veterans with accuracy, ensuring timely access to needed medications.
- Prepared medications and ensured regulatory compliance, supporting pharmacists in delivering safe patient care.
- Guided patients through medication usage and potential side effects effectively.
- Collaborated with nurses and physicians on drug therapy discussions for patients.
- Resolved customer complaints efficiently, improving service quality and patient satisfaction.
- Trained new pharmacy staff on operational procedures and best practices.
- Utilized pharmacy software to manage prescriptions and patient records effectively.
- Compounded sterile products using USP 797 standards.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Prepared prescription labels accurately with all required information including dosage forms, directions for use, patient name, address, phone number.
- Handled telephone communications to assist patients with their medication-related questions. to respond to questions or requests.
Pharmacy Operations Manager
Walgreens Boots Alliance
Miami, fl
03.2004 - 07.2024
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Supervised pharmacy staff and ensured compliance with regulations.
- Developed training programs for new employees and ongoing staff development.
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
- Mitigated regulatory risks by coordinating audits for compliance with protocols.
- Updated procedures for compounding, mixing, packaging, and labeling medications to enhance compliance and safety.
- Monitored weekly schedules and managed leave requests effectively.
- Organized personnel records for efficient reporting.
- Procured pharmacy supplies to ensure availability for operations. for pharmacy operations and tracked inventory levels to maintain optimal stock availability.
- Oversaw customer service initiatives to enhance patient satisfaction.
- Administered vaccines to immunize patients against communicable diseases.
- Assisted pharmacists in providing medication information to customers or healthcare providers.
- Coordinated with insurance companies regarding billing issues or payment disputes.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Managed daily pharmacy operations and workflow efficiency.
- Assisted pharmacists in providing medication therapy management services.
- Monitored patient safety initiatives related to medication therapy management services such as providing education on proper storage of medications or potential side effects associated with certain drugs.
- Reviewed medication profiles regularly for indication of adverse reactions or need for additional drug therapy interventions.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Provided direct patient care services and medication therapy management to patients in a retail pharmacy setting.
Education
Certificate of Technical Studies - Pharmacy Technican
D.A Dorsey Technical School
Miami, FL06-2003
High School Diploma -
Miami Edsion Senior High School
Miami, FL06-2001
Skills
- Prescription processing
- Pharmacy operations
- Regulatory compliance
- Prescription interpretation
- Medication reconciliation
- Vaccine administration
- Drug interaction awareness
- Insurance billing
- Prior authorization
- Processing payments
- Inventory management
- Drug inventory control
- Pharmacy support
- Customer relationship management
- Staff training and development
- Patient counseling
- Customer issue resolution
- Problem solving
- Team collaboration
- Time management
- Immunization administration
- Workflow optimization
- Medication adherence strategies
- Medication therapy management
- MTM
Timeline
Outpatient Pharmacy Technician
Miami VA Medical Center
12.2023 - Current
Pharmacy Operations Manager
Walgreens Boots Alliance
03.2004 - 07.2024
Certificate of Technical Studies - Pharmacy Technican
D.A Dorsey Technical School
High School Diploma -
Miami Edsion Senior High School