VALENSIA HINTON

DeKalb County Board Of Health

08.2008 - Current

Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
Worked alongside other professionals to outline and implement program plans and objectives.
Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.
Established goals and created action plans to achieve goals.
Designed and implemented monitoring and evaluation systems to track progress towards desired outcomes.
Monitored employee work and developed improvement plans.
Maintained regular communication between departments via email and phone calls to coordinate program logistics.
Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.

Summary