Valentin Antonio Gomez Acosta
Denver,CO
Summary
Bilingual business management graduate (English/Spanish) recognized for sound judgment, precision, and reliable execution in high-pressure, client-oriented settings.
Overview
6
6
years of professional experience
Work History
Administrative Support
All Health Network
Littleton, Colorado
11.2024 - Current
- Manage scheduling, data entry, and client records in compliance with HIPAA regulations.
- Coordinate office operations, filing systems, and ensure a smooth daily workflow.
- Provide professional front-desk support, and maintain a client-centered environment.
- Deliver in-person client support within a professional, service-oriented environment.
- Conduct client satisfaction surveys, and summarize feedback for program improvement.
Customer Relationship Advocate
Fidelity Investments
Greenwood, Colorado
07.2023 - 11.2023
- Delivered exceptional customer service in a fast-paced, phone-based environment.
- Provided professional, empathetic support for account inquiries and service requests.
- Studied for FINRA licensing exams while managing full-time client support responsibilities.
Lead Student Support Associate
Metropolitan State University of Denver
Denver, CO
11.2019 - 07.2023
- Ensured compliance with federal regulations for financial aid programs.
- Resolved discrepancies in financial aid awards and disbursements for students.
- Provided detailed information on financial aid programs and eligibility requirements.
- Developed training materials to enhance employee onboarding and skills.
- Facilitated workshops to boost team collaboration and communication effectiveness.
Team Captain
Denver North High School Varsity Soccer
- Served as team captain, leading and motivating teammates throughout the season.
- Competed as a four-year varsity athlete, demonstrating commitment and dedication to sport.
- Achieved recognition as runner-up in senior year varsity competition.
Education
Bachelor of Science - Business Management
Metropolitan State University of Denver
Denver, CO12.2025
Skills
- Administrative support
- Bilingual communication (English and Spanish)
- Compliance and confidentiality
- Interpersonal skills
- Customer service and client relations
- Problem solving and conflict resolution
- Team collaboration
- Attention to detail
- Time management
Volunteer Experience
- Sam Sandos Christmas Basket Program: Distributed holiday food baskets to low-income families.
- Colorado Rush Toy Drive: Played soccer and distributed gifts to low-income children.
References
Available Upon Request
Timeline
Administrative Support
All Health Network
11.2024 - Current
Customer Relationship Advocate
Fidelity Investments
07.2023 - 11.2023
Lead Student Support Associate
Metropolitan State University of Denver
11.2019 - 07.2023
Team Captain
Denver North High School Varsity Soccer
Bachelor of Science - Business Management
Metropolitan State University of Denver