Valentin Gojani
Yonkers,NY
Summary
Over 20 years of experience. Dedicated lobby attendant with extensive experience in guest services. Known for resolving issues efficiently and creating a welcoming environment through personalized interactions. Strong communicator and team player committed to maintaining high property standards and fostering community trust.
Overview
1
1
Certification
27
27
years of professional experience
Work History
LEAD LOBBY ATTENDANT/CONCIERGE
Trump Organization
New York, NY
05.2005 - Current
- Represented property management firm and residential association by greeting residents, guests and service and delivery personnel in lobby with courtesy and professionalism.
- Investigated and resolved complaints or concerns from residents and helped residents navigate solutions to issues that fell outside of formal sphere of building management.
- Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
- Oversaw and coordinated outgoing and incoming courier deliveries.
- Recognized and greeted building residents by name to create a welcoming environment. to welcome and note unfamiliar individuals.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Delivered requested assistance to tenants, guests and visitors professionally and promptly and cultivated atmosphere of community support and trust while adhering to property rules.
TV HOST/RADIO HOST
Dukagjini
KOSOVO, KS
12.1999 - 01.2004
- Developed connections with public relations providing exemplary sources for news stories.
- Assigned stories to reporters and journalists.
- Presented news and feature reports in local and national news programs.
- Provided expert on-air commentary on radio stations and television programs.
- Created tightly written news stories crafted from reliable sources.
- Planned shows by selecting music and topics and writing content.
- Edited recorded events and interviews into radio & TV appropriate content.
- Interviewed guests and conversed according to the script.
Education
Some Credits -
John Jay College of Criminal Justice
New York, NYMedia Studies
The "Faik Konica" School of Journalism
Skills
- Guest Services
- Guest Relations
- Customer Service
- Call and email management
- Crisis Management
- Logistics Coordination
- Team Collaboration
- First Aid Training
Certification
Certified OSHA 10 hour General Industry Safety and Health - 2021, CPR Certification - American Red Cross NY 2021
LANGUAGES
English, Albanian, Croatian
Timeline
LEAD LOBBY ATTENDANT/CONCIERGE
Trump Organization
05.2005 - Current
TV HOST/RADIO HOST
Dukagjini
12.1999 - 01.2004
Some Credits -
John Jay College of Criminal Justice
Media Studies
The "Faik Konica" School of Journalism