Valentin Hristov
Canton
Summary
Highly proficient and goal-driven Server Captain with 5 years of experience implementing innovative strategies, providing excellent customer service, and conducting staff training. Adept at collaborating with superiors, enhancing profitability, and addressing guest inquiries/concerns.
Overview
3
3
years of professional experience
Work History
Fine Dining Server
Boca West Country Club
11.2024 - Current
- Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest complaints with empathy and professionalism, restoring guest satisfaction and loyalty.
Server Captain at Fine Dining
Gervasi Vineyard Resort & Spa
05.2024 - 08.2024
- Implement innovative strategies by assessing company processes & targets, optimizing costs & enhancing profitability
- Conducted pre-shift meetings to keep staff informed of daily goals, special events, and restaurant updates.
- Assisted in scheduling server shifts to ensure adequate coverage during peak hours without sacrificing quality of service provided.
- Supervised private events at the restaurant, coordinating setup, staffing needs, and personalized services for clients'' needs.
Server at Fine Dining
Sale e Pepe
11.2023 - 06.2024
- Conducted educational sessions on wine selections for guests by offering pairing recommendations and enhancing customer satisfaction ratings
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
Server Captain at Fine Dining
Gervasi Vineyard Resort & Spa
05.2023 - 10.2023
- Managed all aspects of fine dining operations by overseeing staff, ensuring exceptional service, and maintaining high-quality standards, resulting in enhanced guest satisfaction and increased revenue
Server at Fine Dining
Gervasi Vineyard Resort & Spa
05.2022 - 10.2022
- Delivered exemplary service using extensive menu and wine knowledge, resulting in high customer satisfaction and repeat patronage
Server at Casual Dining
The Country Club at Mirasol
10.2021 - 05.2022
- Cultivated genuine connections with members and guests by maintaining a detail-oriented approach, exceeding expectations, and delivering top-quality services
Education
Master of Business in Entrepreneurship and Finance -
VUZF - Higher School of Insurance And Finance
Ovcha Kupel District, 1 Gusla Str., 1618 Sofia, Bu02.2022
Bachelor of Arts - Business Informatics & Communication
University of National & World Economy
19, 8th December Str., 1700 Sofia, Bulgaria07.2020
Skills
- Leadership and team building
- Strong communication skills
- Coaching and mentoring
- Conflict and complaint resolution
- Time management
- Decision-making
- Upselling skills
- Attention to detail
- Interpersonal skills
Timeline
Fine Dining Server
Boca West Country Club
11.2024 - Current
Server Captain at Fine Dining
Gervasi Vineyard Resort & Spa
05.2024 - 08.2024
Server at Fine Dining
Sale e Pepe
11.2023 - 06.2024
Server Captain at Fine Dining
Gervasi Vineyard Resort & Spa
05.2023 - 10.2023
Server at Fine Dining
Gervasi Vineyard Resort & Spa
05.2022 - 10.2022
Server at Casual Dining
The Country Club at Mirasol
10.2021 - 05.2022
Master of Business in Entrepreneurship and Finance -
VUZF - Higher School of Insurance And Finance
Bachelor of Arts - Business Informatics & Communication
University of National & World Economy
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