Genisis Casillas
Greensboro,NC
Summary
Dynamic and detail-oriented professional with extensive experience at Greensboro Country Club, excelling in customer relations and problem-solving. Proven ability to enhance guest satisfaction through exceptional service and relationship building. Adaptable team player with strong cash handling skills, consistently achieving operational goals while maintaining a positive atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Greensboro Country Club
Greensboro, NC
11.2024 - Current
- Informed customers of daily specials and signature menu items to enhance dining experience.
- Circulated within assigned areas to assess customer needs and prioritize tasks effectively during peak hours.
- Checked back with customers to confirm satisfaction with each course served.
- Set up tables between patrons to minimize wait times for incoming guests.
- Responded promptly to guest inquiries or complaints, maintaining professionalism throughout interactions.
- Delivered wine selections to tables with proper glassware and poured for customers as requested.
- Provided exceptional service by greeting customers and serving them in a friendly, timely manner.
Staff Member
New Millenium Fitness
Mebane, NC
08.2022 - 07.2024
- Executed cash and credit card transactions with high accuracy levels.
- Restocked and organized merchandise in front lanes to enhance customer experience.
- Collaborated with shift manager to address issues and resolve customer concerns.
- Maintained secure cash drawer of $100 or more per shift, resolving discrepancies promptly.
- Adapted to flexible scheduling and additional shifts to support business needs.
- Performed daily cleaning tasks to uphold establishment standards.
- Engaged with customers daily, ensuring positive interactions and service satisfaction.
Cashier/Barista
THAT JUICE
Mebane, NC
05.2019 - 08.2021
- Executed cash register operations for cash and credit transactions with high accuracy.
- Engaged with customers daily to enhance service experience.
- Adapted schedule to cover extra shifts, meeting fluctuating business demands.
- Restocked and organized merchandise in front lanes to optimize visibility.
- Collaborated with shift manager to address issues and resolve customer concerns.
- Maintained secure cash drawers by promptly resolving daily discrepancies.
Education
High School -
Eastern Alamance High School
Mebane, NC06-2024
Bachelor of Arts - English Education/Elementary Education
University of North Carolina At Greensboro
Greensboro, NCSkills
- Cleaning and Sanitizing
- Reliable and Responsible
- Problem-Solving
- Customer Relations
- Detail-Oriented
- Relationship Building
- Basic Mathematics
- Team Leadership
- Adaptable and Flexible
- Goal Setting and Achievement
- Social Perception
Hobbies and Interests
- Performing independently and in a group
- Teaching/educating
Certification
- CPR Certification
- Drivers License
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Fine Dining Server
Greensboro Country Club
11.2024 - Current
Staff Member
New Millenium Fitness
08.2022 - 07.2024
Cashier/Barista
THAT JUICE
05.2019 - 08.2021
High School -
Eastern Alamance High School
Bachelor of Arts - English Education/Elementary Education
University of North Carolina At Greensboro
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