Amanda Overby
Port Charlotte,FL
Summary
Versatile Server with experience in every corner of the industry. Thrives in high volume environment, while gauging guest expectation on a table by table basis. Adaptable to changing menu items, guest preferences and restaurant standards. Easily steps into any foodservice role with ease. Over 20 years of service experience.
Overview
20
20
years of professional experience
Work History
Fine Dining Server
The Boca Grande Clubhouse
Boca Grande, FL
02.2021 - 03.2022
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Absorbed and recalled over 200 club member's names in order to provide specialized service and warm welcomes.
- Rolled silverware, set up tables and polished glassware and silverware as well as maintaining inventory.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Outback Steakhouse
Port Charlotte, FL
10.2017 - 01.2022
- Cultivated warm and continued relationships with regular customers.
- Worked with POS system to place orders, manage bills and was trusted to handle comps and manager coupons.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean and properly sanitized.
- Received 2 consecutive prizes for highest premium upsell percentage during holiday season.
- Fostered positive environment of learning to develop proficient certified servers to limit liability.
Education
High School Diploma -
Homestead Senior High School
Fort Wayne, INAccounting
University of Phoenix
Tempe, AZSkills
- Cleaning and Sanitizing in post pandemic America
- High caliber Food and Beverage Service
- High Energy and Stamina
- Known for "fixing" rude or unhappy guests
Timeline
Fine Dining Server
The Boca Grande Clubhouse
02.2021 - 03.2022
Server
Outback Steakhouse
10.2017 - 01.2022
High School Diploma -
Homestead Senior High School
Accounting
University of Phoenix