Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

VALENTINA N. AMARILLA

Miami Beach,FL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Motivated, outgoing, and friendly. Well-versed in sales, personnel, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Excellent problem-solving skills to work within busy and constantly changing environment. Strong leader dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success

Overview

3
3
years of professional experience
2
2
Languages

Work History

Assistant Manager

Pura Vida
01.2022 - Current
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Shift Leader

Pura Vida
01.2021 - 12.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Miami Beach Senior High
Miami Beach, FL

Skills

  • Staff Development
  • Customer Relations
  • Budget Control
  • Customer Relationship Management
  • Dish Preparation
  • Employee Recruitment
  • Dining Room Management
  • Delegating Assignments and Tasks
  • Supply Ordering and Management
  • Staff Management
  • Staff Supervision
  • Team Motivation
  • Money Handling
  • Customer Service and Satisfaction
  • Employee Performance Evaluations
  • Operational Efficiency and Safety
  • Performance Tracking and Evaluations
  • Negotiation and Conflict Resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Pura Vida
01.2022 - Current

Shift Leader

Pura Vida
01.2021 - 12.2021

High School Diploma -

Miami Beach Senior High

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VALENTINA N. AMARILLA