Valentina Benavides
Zephyrhills,FL
Summary
As an IT Development Engineer at Smurfit Kappa, I led the installation of the ERP and planning software in the corrugated plants of the Central Cluster. With over 15 years of experience in IT-related positions, I have a strong background in infrastructure, cybersecurity, and IT service management. I am passionate about technology and innovation, and I am always eager to learn new skills and tools that can enhance my performance and the value of the IT services I provide.
In my previous roles, I managed the operations of IT service staff, ensured the availability of the IT services contracted by the company's clients, and implemented security standards and data privacy processes. I also led the migration of all security platforms from on-premises servers and services to a cloud-based model, and responded to various IT audits. I have a proven track record of delivering effective solutions for complex business challenges, and I am committed to achieving excellence and customer satisfaction.
Overview
15
15
years of professional experience
2
2
Certificate
Work History
IT Development Engineer
Smurfit Kappa
10.2022 - 10.2023
- IT Lead for the implementation of ERP and planning software in the corrugated plants of Smurfit Kappa in the Central Cluster (Costa Rica, Salvador, Dominican Republic, Colombia and Peru)
- Coordinated multiple teams (Security and compliance, platforms, networking) to ensure the successful deployment of the required IT infrastructure
- Documented the change management process of the implementations
- Worked with business users to gather requirements and understand business processes to ensure a smooth implementation of projects
- Translated business requirements into functional specifications for development teams
- Prepared detailed reports on project progress, escalate issues, and manage timelines and action items
- Communicated with external vendors and conduct joint solution review.
- Coordinated disaster recovery tests of core applications to ensure accuracy, completeness and compliance with established standards.
- Participated in cross-functional teams to develop innovative solutions for complex problems.
- Provided technical support for end-users regarding system usage issues.
- Monitored system performance to identify areas of improvement or optimization opportunities.
- Implemented changes based on feedback, requirements from users and business needs
IT Services Manager
Open Group S.A.S
02.2020 - 07.2022
- Directed the operations of IT service staff to ensure effective performance of job duties
- Guaranteed the availability of the IT services contracted by the company's clients in two main business areas: Infrastructure and Cybersecurity
- Responsible for the day-to-day management of activities associated with the lifecycle of the service, such as: - Service kick-off - Service improvement activities - Removal of services
- Performed the capacity management of the portfolio services
- Lead the implementation of ITSM software (Ivanti)
- Developed the strategic plan of the area aligned to the strategic goals of the company
- Planned the execution of the budget
- Performed the profit and loss analysis of the IT services
- Engaged with customers during post-service follow-up meetings
- Lead team meetings to analyze KPI's and performed an effective problem management
- Established appropriate action plans according to KPI's and service performance
- Assisted the HR process (interviewing staff, performance evaluations, training plans)
- Supported the pre-sales team in the sizing of IT support services.
Information Security Manager
Eficacia
11.2016 - 01.2020
- Monitored and optimized the information security process’s KPIs
- Managed the budget for IT security operations and data privacy, including third-party vendors and security personnel, from planning to execution
- Developed and implemented security standards
- Implemented the data privacy process according to the Colombian Law and being compliant to GDPR
- Led the migration of all security platform from on-premises servers and services to a IaaS and SECaaS model
- Responded to external, internal, clients and certification IT audits
- Evaluated security technology and services models through PoC's
- Updated the process documentation regularly (policies, guidelines, procedures)
- Provided guidance to the business on information handling and recommended security architectures
- Managed and responded security incidents
- Led the vulnerability management process
- Led campaigns of cybersecurity and data privacy awareness
Senior Information Security Analyst
Carvajal Tecnología y Servicios
10.2012 - 04.2016
- Designed, analyzed and implemented IT security systems to protect the organization's network
- Responded to external and internal security audits
- Implemented best practices for IT Security
- Monitored networks for security issues
- Documented security issues and breaches
- Managed security devices and software such as firewalls, IPS/IDS, DLP, VPN, antivirus, proxies and webfilters
- Tested and evaluated security technology
- Developed remediation plans after a vulnerability scan was conducted
- Analyzed new requirements and projects and provided guidance on the implementation of IT security measures
Education
Computer Programming, Specific Applications
Universidad Nacional De Colombia
12.2022
Bachelor of Science - Electronic Engineering
Pontificia Universidad Javeriana Cali
03.2010
Skills
- Infrastructure
- Cybersecurity
- Team Leadership
- IT Integration
- Project Management
- Cross-Functional Collaboration
- Problem Resolution
- Analytical Thinking
- Root Cause Analysis
Websites
Certification
- Scrum Fundamentals Certified (SFC), CertiProf International, 81377347
- ITIL v3 Foundation, PeopleCert, GR750005286VB
Languages
English
Full Professional
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Development Engineer
Smurfit Kappa
10.2022 - 10.2023
IT Services Manager
Open Group S.A.S
02.2020 - 07.2022
Information Security Manager
Eficacia
11.2016 - 01.2020
Senior Information Security Analyst
Carvajal Tecnología y Servicios
10.2012 - 04.2016
Computer Programming, Specific Applications
Universidad Nacional De Colombia
Bachelor of Science - Electronic Engineering
Pontificia Universidad Javeriana Cali
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