Valentina Bullaku
Yonkers,NY
Summary
6 years of Office Administration experience with the ability to supervise, motivate and support a fast paced environment in order to maximize production and maintain customer satisfaction. Strong knowledge of US Criminal and Civil Court system and legal proceedings. Skilled in underwriting and completing court formalities. Computer Skills include: Microsoft Word, Excel, PowerPoint and Publisher, Emails and Internet Navigation. Able to maintain company website and social media pages. Able to monitor and control internet security and spyware point. Fluent in English Albanian and Turkish.
Overview
11
11
years of professional experience
Work History
Interpreter
Ad Astra
12.2022 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Administrative Assistant
Fetahaj General Construction LLC
02.2015 - Current
- Responsible for filling out work order forms, preparing invoices and submitting proposals
- Answered phone calls, took messages and booked appointments and service days for trade workers and city officials from the NYC Department of Design and Construction.
Risk Department Supervisor
Aaron Bail Bonds
01.2014 - 09.2015
- Supervised a group of 6 – 7 bounty hunters by providing them with motivational support, coordinating work schedules, facilitate daily briefings and communicated status updates between staff and managers
- Responsible for minimizing risks and troubleshooting in the following areas: check-ins, court updates, payments, reinstatements and other issues that would arise on a daily basis
- Liaised between court clerks, inmates, bounty hunters and defendant’s family members to collect or communicate information on suspects
- Appeared on behalf of clients who were unable to attend court hearing, submitted doctor’s note to the judge and asked for a date change
- Submitted daily work logs to senior managers.
Production/ Bail Source/ Bail Technician
Aaron Bail Bonds
10.2013 - 09.2014
- Provided professional and knowledgeable but nonjudgmental customer service to the general public
- Communicated between inmates and family members to collect and assess client’s ability to pay fee, honor court summons and set up payment plans
- Informed clients on the consequences of skipping court hearings
- Created bond transaction packets and defendant file
- Set up phone calls between defendants and their family members
- Assist and back up agents or managers as required
- Send out/pick up/ Mail/ Federal express.
Education
Bachelor’s Degree in Business Administration with specializing in Management -
Globe Institute of Technology
06.2012
Associate Degree in Business Management with a Specializing in Legal Office -
Globe Institute of Technology
06.2011
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
Timeline
Interpreter
Ad Astra
12.2022 - Current
Administrative Assistant
Fetahaj General Construction LLC
02.2015 - Current
Risk Department Supervisor
Aaron Bail Bonds
01.2014 - 09.2015
Production/ Bail Source/ Bail Technician
Aaron Bail Bonds
10.2013 - 09.2014
Bachelor’s Degree in Business Administration with specializing in Management -
Globe Institute of Technology
Associate Degree in Business Management with a Specializing in Legal Office -
Globe Institute of Technology
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