Valentina Echavarria
Pawtucket,RI
Summary
Compassionate Patient Service Representative with background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between all patients and medical staff.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Brown University Health
Providence, RI
07.2024 - Current
- Managed large influx of incoming calls while delivering outstanding support to patients and their families.
- Facilitated seamless transition of patients requiring advanced treatment by managing referrals to specialists.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Retail Sales Manager
Metro by T-Mobile
Providence, RI
01.2021 - 04.2024
- Achieved substantial growth by implementing strategic marketing initiatives.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ensured swift transaction handling with exceptional customer service.
- Oversaw visual merchandising, ensuring the sales floor was attractively arranged to maximize customer interest and sales.
Sales Associate
Target
Plainville, MA
10.2020 - 02.2021
- Leveraged digital resources to support customers in product identification and selection.
- Recommended, selected and located merchandise based on customer desires.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Blackstone Valley Prep High School
Cumberland, RI06-2019
Skills
- Advanced Bilingual Communication
- Strong interpersonal skills
- Empathy and patience
- Adaptability in diverse customer interactions
- Simultaneous Task Management
- Knowledgeable in EPIC CRM Functions
Affiliations
- Learning new languages to connect with others from diverse backgrounds and deeper understand cultures
- Designing websites for pet groomers is the perfect blend of my creative skill, website design knowledge, and passion for animals.
- Creative activities such as candle making and pottery as it allows for self expression, practice of patience, and attention to detail.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Patient Service Representative
Brown University Health
07.2024 - Current
Retail Sales Manager
Metro by T-Mobile
01.2021 - 04.2024
Sales Associate
Target
10.2020 - 02.2021
High School Diploma -
Blackstone Valley Prep High School
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