Valentina Fernandez Bautista
Renton,WA
Summary
Dynamic leader with a proven track record at ROUND ONE BOWLING AND ARCADE, enhancing customer satisfaction and boosting sales through strategic leadership and bilingual communication skills. Excelled in team building and sales planning, achieving significant improvements in employee retention and customer loyalty. Expert in staff training and development, ensuring high performance and safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
ROUND ONE BOWLING AND ARCADE
06.2023 - Current
- Managed budget implementations, employee reviews, training, schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with vendors, and customers to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with company regulations.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting customer relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Bowling Manager
ROUND ONE BOWLING AND ARCADE
10.2022 - 06.2023
- Addressed customer concerns promptly, maintaining a high level of satisfaction among patrons.
- Monitored budget and expenditures, keeping facility within budget.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Evaluated staff performance regularly, providing constructive feedback for improvement when necessary.
- Streamlined scheduling processes to minimize labor costs while maintaining optimal staffing levels.
- Assisted in budget preparation, monitoring expenses to maintain financial goals.
- Optimized lane assignments during peak times to maximize efficiency and guest satisfaction.
- Managed daily operations for efficient facility management and customer satisfaction.
- Implemented staff training programs, improving overall team performance and customer service skills.
- Facilitated smooth communication between staff members by implementing effective communication strategies.
- Oversaw equipment maintenance, ensuring a safe and enjoyable environment for patrons.
- Fostered a positive work culture that encouraged teamwork, leading to increased productivity among staff members.
- Maintained accurate inventory records, ordering supplies as needed to prevent shortages or overstocking issues.
Bowling Supervisor
ROUND ONE BOWLING AND ARCADE
08.2022 - 10.2022
- Oversaw equipment maintenance, ensuring a safe and enjoyable environment for patrons.
- Addressed customer concerns promptly, maintaining a high level of satisfaction among patrons.
- Fostered a positive work culture that encouraged teamwork, leading to increased productivity among staff members.
- Maintained accurate inventory records, ordering supplies as needed to prevent shortages or overstocking issues.
- Optimized lane assignments during peak times to maximize efficiency and guest satisfaction.
- Managed daily operations for efficient facility management and customer satisfaction.
- Streamlined scheduling processes to minimize labor costs while maintaining optimal staffing levels.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Bowling Associate / Lead
ROUND ONE BOWLING AND ARCADE
04.2022 - 08.2022
- Educated customers about proper bowling techniques, fostering an inclusive environment for participants of all skill levels.
- Maintained inventory of rental equipment such as shoes, socks, house balls; reordered supplies as needed to meet customer demand.
- Provided a safe and enjoyable atmosphere by enforcing house rules, ensuring appropriate conduct from all patrons.
- Assisted event coordinator in planning successful corporate gatherings and birthday celebrations that exceeded client expectations.
- Enhanced customer experience by providing efficient lane assignments and shoe rentals.
- Assisted in maintaining clean and safe bowling environment, ensuring a pleasant atmosphere for guests.
- Ensured accurate scoring by troubleshooting issues with the automatic scoring system, minimizing disruption of gameplay.
- Provided exceptional technical assistance, addressing malfunctions with pinsetters promptly and effectively.
- Responded to guest inquiries and service issues.
- Cleaned furniture and tables.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
- Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
- Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
- Created a welcoming atmosphere by greeting customers enthusiastically upon arrival and thanking them as they left the establishment.
- Resolved customer complaints professionally and effectively to maintain high satisfaction rates among patrons.
- Supported marketing efforts by assisting in the promotion of special offers, events, and discounts available at the facility.
- Collaborated with the foodservice team to provide seamless dining experiences for guests at their lanes.
- Ensured safety protocols were followed consistently by both employees and guests within the facility''s premises.
Brand Ambassador
Forever 21
06.2021 - 05.2022
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Collaborated with marketing team to develop and implement local marketing strategies, raising brand awareness.
- Provided exceptional customer service to drive satisfaction.
- Worked with team to achieve sales goals for products.
- Maintained clean, organized and professional work environment.
- Greeted customers warmly and pleasantly answered inquiries.
- Increased sales by effectively communicating product benefits.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Collaborated with marketing team to create and implement promotional campaigns.
Spanish Interpreter
Catholic Charities of New York
03.2019 - 03.2020
- Maintained message content, tone, and emotion as closely as possible.
- Assisted foreign language-speaking clients with inquiries.
- Interpreted conversations between foreign language-speaking clients and others.
Education
No Degree - Business Administration And Management
Queens College, City University of New York
Flushing, NY06-2028
High School Diploma -
Libetry High School Academy For Newcomers
New York, NY06-2020
Skills
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Staff training/development
- Verbal and written communication
- Team training and development
- Recruitment
- Bilingual
- Customer experiences
- Leadership
- Safety protocol
- Supervision and training
- Leader
- Sales planning and implementation
- Sales
- Staff Training
- Staff hiring
- Scheduling
- Employee reviews
- Delegation
- Project Management
Certification
- ServSafe Food Handler's Certification
- Pin chaser
- Mast Permit
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Manager
ROUND ONE BOWLING AND ARCADE
06.2023 - Current
Bowling Manager
ROUND ONE BOWLING AND ARCADE
10.2022 - 06.2023
Bowling Supervisor
ROUND ONE BOWLING AND ARCADE
08.2022 - 10.2022
Bowling Associate / Lead
ROUND ONE BOWLING AND ARCADE
04.2022 - 08.2022
Brand Ambassador
Forever 21
06.2021 - 05.2022
Spanish Interpreter
Catholic Charities of New York
03.2019 - 03.2020
No Degree - Business Administration And Management
Queens College, City University of New York
High School Diploma -
Libetry High School Academy For Newcomers
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