Valentina Giraldo
Hampton Bays,NY
Summary
Dynamic barista with expertise in beverage preparation and exceptional customer service at Jennifer Finnertry. Skilled in time management and problem-solving, I enhanced guest satisfaction and increased sales by recommending menu items. Fluent in Spanish, I trained new hires, fostering a collaborative team environment and ensuring compliance with health standards.
Overview
2
2
years of professional experience
Work History
Barista
Jennifer Finnertry
Hampton Bays, NY
08.2023 - 10.2025
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Operated espresso machines and brewing equipment with precision and efficiency.
- Trained new baristas on beverage preparation techniques and customer interaction skills.
- Collaborated with team members to streamline workflow during peak hours.
- Recommended menu items based on customer preferences, increasing sales opportunities.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
Bachelor of Science - Health And Wellness
Suffolk County Community College
Riverhead, NYSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Active listener
- Cleanliness
- Team leadership
- Exceptional customer service
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Safe food handling
- Beverage preparation
- Excellent memory
- POS systems
- Menu memorization
- Quality control
- New hire training
- Up-selling
- FLUENT IN spanish
- Conversant in spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Jennifer Finnertry
08.2023 - 10.2025
Bachelor of Science - Health And Wellness
Suffolk County Community College