Valentina Heredia
Kirkland,WA
Summary
Dynamic professional with extensive experience in customer service and household management, notably at Din Tai Fung. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Certified in nursing assistance and food handling, I excel in fast-paced environments while ensuring compliance with health regulations and operational excellence.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Host & Cashier Supervisor
Din Tai Fung
Bellevue, Washington
10.2025 - 01.2026
- Resolved customer service and food-related issues effectively to maintain guest satisfaction.
- Coordinated with management during peak service hours to ensure efficient operations.
- Trained new staff on company policies and operational procedures to enhance team readiness.
- Conducted performance evaluations and provided constructive feedback to support team development.
- Ensured compliance with health and safety regulations within the restaurant.
- Performed opening and closing procedures such as setting alarm systems, counting money and assigning side tasks.
Front of House Support: Host, Food Expo, Cashier
Din Tai Fung
Bellevue, Washington
03.2023 - 10.2025
- Greeted guests warmly and guided them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Responded to customer inquiries about menu, restaurant services, and special promotions, enhancing guest experience.
- Handled phone inquiries to schedule and confirm reservations, record takeout orders, and address service questions, ensuring efficient communication.
- Delivered food promptly to tables ensuring accurate orders.
- Assisted servers in setting up tables for guests.
- Processed customer payments through POS system, maintaining accuracy and efficiency in transactions.
- Balanced cash drawers to maintain precise financial accountability and prevent discrepancies. at the end of each shift.
Front & Back of House Support
Plantiful Superfoods
Kirkland, USA
08.2022 - 02.2023
- Greeted and accommodated guests, building positive experience from first interaction
- Tracked tables and remembered orders to ensure timely service and customer satisfaction
- Prepared lattes, smoothies, coffee and tea for customers
- Packaged take-out foods and served meals to enhance customer dining experience
- Processed payments and completed register transactions accurately
- Cut fruits and vegetables for meal preparation, such as fruits, and vegetables, to prepare for cooking and serving
- Supported cooks and kitchen staff with food preparation and service tasks to maintain workflow
Nanny
Private Family
Kirkland, USA
06.2017 - Current
- Supervised daily activities to create a safe, nurturing environment for children.
- Entertained and engaged with children using games, crafts, and other activities.
- Assisted with homework to enhance learning and support academic growth.
- Prepared nutritious meals aligned with children's dietary needs and preferences.
- Developed trusting relationships with parents, and adhered to adult instructions regarding child supervision.
- Handled diaper changes for infants, and properly disposed of dirty cloths and linens.
Housekeeper
Private Family Client
Kirkland, Washington
01.2021 - 05.2022
- Cleaned and organized living spaces to create welcoming atmosphere for family and guests.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Washed dishes and cleaned appliances to ensure hygienic kitchen environment.
- Meal preparation: washing, cutting, and storing ingredients.
- Managed laundry tasks, washing, folding, and ironing garments to maintain clothing quality and readiness.
- Communicated daily with family members to understand specific needs and preferences.
- Prioritized work tasks and adjusted to changing workloads.
Education
Nursing
DT&T Nursing Assistant Training School
Burien, WA02-2024
Associate In Science (A.S.) - Medicine
Bellevue College
Bellevue, WA06.2023
Skills
- Relationship building
- Effective communication
- Attention to detail
- Time management
- Dining customer service
- Order accuracy
- POS system operation
- Cash handling
Certification
Certified Nursing Assistant
CPR Certification
CPR Certification
Timeline
Host & Cashier Supervisor
Din Tai Fung
10.2025 - 01.2026
Front of House Support: Host, Food Expo, Cashier
Din Tai Fung
03.2023 - 10.2025
Front & Back of House Support
Plantiful Superfoods
08.2022 - 02.2023
Housekeeper
Private Family Client
01.2021 - 05.2022
Nanny
Private Family
06.2017 - Current
Nursing
DT&T Nursing Assistant Training School
Associate In Science (A.S.) - Medicine
Bellevue College