Valentina Hernandez
Aventura,FL
Summary
With over 5 years of experience in the retail industry, having worked in various roles including Key Holder, Sales Associate, Stock Associate, Assistant Manager and most recently as a Store Manager. Throughout my career, I have developed strong skills in customer service, team leadership, inventory management, and driving sales growth. I am fluent in English and Spanish, with limited proficiency in Portuguese, which allows me to connect with a diverse range of customers and team members. I am passionate about delivering excellent service, motivating teams to exceed goals, and creating positive customer experiences while thriving in fast-paced, high-volume environments. I am eager to continue growing professionally and contributing my skills to make a meaningful impact in future opportunities.
Overview
4
4
years of professional experience
Work History
Store Manager
Tennis S.A
08.2025 - 09.2025
- Led daily store operations, ensuring optimal customer service and adherence to company policies.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Conducted regular team meetings to align on goals, address challenges, and celebrate achievements.
- Collaborated with upper management on strategic initiatives to improve operational efficiency and drive growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Assistant Manager
Granado Perfumery
02.2025 - 08.2025
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Assistant Manager
Melissa Clube
08.2024 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Established team priorities, maintained schedules and monitored performance.
Key Holder
Balenciaga
09.2023 - 07.2024
- Learned operational procedures and safety protocols to ensure compliance during shifts.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Key Holder
Schutz
05.2021 - 09.2023
- Collaborated with team members to achieve store goals and promote a positive work atmosphere.
- Monitored cash register operations, handled transactions, and balanced cash drawers accurately.
- Participated in team meetings to discuss strategies for improving sales and customer engagement.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Education
High School Diploma -
Michael Krop
Aventura, FLSkills
- Customer service
- Inventory management
- POS systems
- Staff management
- Store operations
- Store merchandising
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Store Manager
Tennis S.A
08.2025 - 09.2025
Assistant Manager
Granado Perfumery
02.2025 - 08.2025
Assistant Manager
Melissa Clube
08.2024 - 02.2025
Key Holder
Balenciaga
09.2023 - 07.2024
Key Holder
Schutz
05.2021 - 09.2023
High School Diploma -
Michael Krop