VALENTINA MARIN GARCIA
Wesley Chapel
Summary
Extensive experience in Customer Service for more than 3 years. I have effective communication, problem-solving, and handling situations under pressure, ensuring positive, quality experiences. I am currently studying to become a Veterinary Technician, which strengths my skills in responsible treatment, empathy and attention to both clients and their needs in specialized contexts. I stand out for my results-orientation, ability to build customer loyalty, and commitment to provide a friendly, efficient, and professional service. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Host, Cashier, Server, Expo
Grimaldi's Pizzeria
Tampa
06.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
Server, Host, Expo
Le Peep Cafe
Tampa
11.2024 - 12.2025
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Coffee Barista
Le Peep Cafe
Tampa
11.2024 - 12.2025
- Prepared high-quality coffee and espresso beverages for customers daily.
- Maintained cleanliness and organization of the coffee bar area consistently.
- Assisted customers with menu selections and provided excellent service.
- Managed inventory levels and restocked supplies as needed.
- Trained new baristas on coffee preparation techniques and customer service skills.
- Collaborated with team members to ensure smooth operations during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
Education
Veterinary Technician -
Hillsborough Community College
Tampa, FL12.2028
High School Diploma -
Gaither Vivian High School
Tampa, FL05.2022
Skills
- Bilingual
- Fast learner and adaptability
- Multitask
- Strong work ethic
- Cash handling
- Customer service
- Professional appearance
- Memory retention
- Active listening
- Team work and collaborative leadership
- Cleanliness standards
- Customer relations
- Problem resolution
- Experience in the restaurant and hospitality sector
Languages
- English
- Spanish, Native or Bilingual
- English, Full Professional
Timeline
Coffee Barista
Le Peep Cafe
11.2024 - 12.2025
Server, Host, Expo
Le Peep Cafe
11.2024 - 12.2025
Host, Cashier, Server, Expo
Grimaldi's Pizzeria
06.2022 - Current
Veterinary Technician -
Hillsborough Community College
High School Diploma -
Gaither Vivian High School