Valentina Marin Garcia
Wesley Chapel,FL
Summary
Dynamic and bilingual server with a strong work ethic, recognized for enhancing customer satisfaction at Le Peep Cafe. Proven ability to multitask and resolve issues swiftly, while maintaining cleanliness standards. Skilled in cash handling and fostering positive customer relations, contributing to a welcoming dining experience.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Server, Host, Expo
Le Peep Cafe
11.2024 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server, Cashier, Expo
3 Corners Pizza
02.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Host, Cashier, Server, Expo
Grimaldi's Pizzeria
06.2022 - 06.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Veterinary Technician
Hillsborough Community College
Tampa, FL12-2028
High School Diploma -
Gaither Vivian High School
Tampa, FL05-2022
Skills
- Fast learner
- Bilingual
- Multitask
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Customer relations
- Problem resolution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server, Host, Expo
Le Peep Cafe
11.2024 - Current
Server, Cashier, Expo
3 Corners Pizza
02.2024 - 10.2024
Host, Cashier, Server, Expo
Grimaldi's Pizzeria
06.2022 - 06.2023
Veterinary Technician
Hillsborough Community College
High School Diploma -
Gaither Vivian High School
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