Valentina Mesa-Aristizabal
Alexandria,VA
Summary
International Student with 4+ years of customer service experience for major companies internationally. Proven track record of using exceptional personal communication, organization, and leadership skills to solve issues and improve existing practices. Dedicated worker with a passion for helping others.
Overview
4
4
years of professional experience
Work History
Campus Store Team Member
Barnes & Noble College Marketing
Alexandria, VA
01.2024 - Current
- Provided product knowledge to customers and answered inquiries.
- Performed inventory control activities such as counting merchandise, reconciling discrepancies between physical counts and computer records.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
Cultural Exchange - Au Pair
Cultural Care
Walled Lake, MI & Alexandria, VA, MI
09.2021 - 03.2023
- Provided high-quality in-home care for three children and performed various childcare responsibilities
- Utilized communication and organization skills to manage parent coordination and maintain schedules
- Provided support for special needs children if required following an individual plan created by medical professionals.
- Assisted with homework assignments and tutoring sessions.
- Planned educational activities such as crafts, games and outings that promoted physical activity.
Customer Service Representative CSR2 Leader & Action Planner
OneLink – Lyft
Medellin, Colombia
11.2019 - 02.2021
- Led a team of 16 agents responsible for creating plans to increase productivity, customer satisfaction, and provide training; resulting in an increased number of tickets completed, positive survey feedback; lower repeat call rate, and average handled time.
- Identified agents’ areas of opportunity by analyzing their performance.
- Attended conference meetings with coworkers around the world to improve Lyft’s rewards program, CSR2 action plans, and Lyft most celebrated dates.
- Handled online chat support to assist agents with inquiries on how to solve customers’ concerns, including emails about services, rides, promotions, and billing.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Recognized for being an exceptional team leader earning employee of the month and a promotion based on performance.
Customer Service Representative
Black & Decker
Medellin, Colombia
04.2021 - 09.2021
- Responded to customer’s questions in a professional and empathetic way
- Effectively sold products and services
- Provided clear information to customers
- Handled a large volume of calls and emails on a day with a good work ethic
- Worked to understand the needs of each customer.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Associates of Arts in Graphic Design -
Universidad Catolica Del Norte
12.2018
Associates of Science in Psychology -
Northern Virginia Community College
Skills
- Oral/Written Communication
- Microsoft Suite
- Problem Resolution
- Leadership/Communication Skills
- Customer Service
- Student Information System (SIS)
- Decision-making
- Strategic planning
- Multitasking
- Creativity
- Resource Management
- Project Planning
Volunteer Experience
Dedicated 200 hours of volunteer work as the co-founder of Golden Bears, a non-profit for kids in need. Organized and handled the food pantry, billing, sponsors, partnerships, holiday events, picnics, and house visits. Golden Bears provided food, clothes, and toys to more than 120 kids and 30 families in 2 years.
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Elementary
Timeline
Campus Store Team Member
Barnes & Noble College Marketing
01.2024 - Current
Cultural Exchange - Au Pair
Cultural Care
09.2021 - 03.2023
Customer Service Representative
Black & Decker
04.2021 - 09.2021
Customer Service Representative CSR2 Leader & Action Planner
OneLink – Lyft
11.2019 - 02.2021
Associates of Arts in Graphic Design -
Universidad Catolica Del Norte
Associates of Science in Psychology -
Northern Virginia Community College
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