Valentina Mirat
Tampa
Summary
Detail-oriented Cybersecurity student and Technical Support Specialist with extensive experience in secure system maintenance, data recovery, and technical troubleshooting. Adept at managing high-pressure environments, optimizing workflows, and maintaining effective communication with stakeholders.
Overview
8
8
years of professional experience
Work History
NFS RSC Rep III
Charter Communications
01.2024 - Current
- Managed and resolved "smart tickets" to maintain smooth network operations and reduce downtime.
- Routed technicians based on priority and location to optimize resource allocation and enhance productivity.
- Maintained clear communication between field technicians and customers on service status and troubleshooting.
NFS DOJ Rep III
Charter Communications
01.2022 - 01.2024
- Mentorship & Training: Conducted training for advancing agents, ensuring compliance with standard operating procedures and improving technical accuracy.
- System Management: Diagnosed connectivity issues and managed multiple internal programs to uphold service delivery standards.
- Acted as primary contact for field technicians, resolving complex equipment and service issues.
IT Technical Support Specialist
The Tech Home
Binghamton
01.2020 - 01.2022
- Infrastructure Support: Delivered 24/7 technical support for consumer electronics, ensuring secure router configuration and effective network troubleshooting for end-users.
- Remote & On-Site Resolution: Diagnosed and resolved hardware/software vulnerabilities for small businesses and residential clients, enhancing system reliability and user satisfaction.
- Data Recovery Specialist: Executed advanced recovery of lost or corrupted files from damaged hard drives, SSDs, and RAID arrays, restoring critical data for clients.
Supervisor Debt Collector Analyst
Nationwide Credit Inc
Binghamton
01.2018 - 01.2021
- Performance Data Analysis: Analyzed agent collection patterns and recovery metrics to identify workflow bottlenecks, resulting in a 22% increase in monthly recovery rates.
- Process Optimization: Developed and implemented a 5-step strategic framework for high-balance disputes, increasing successful settlements by 15% across the team.
- Standard Operating Procedures (SOPs): Authored standardized "Best Practice" scripts that reduced average call handling time by 15% while ensuring all legal disclosures were met.
- Monitored real-time call data and account aging reports to identify shifting debtor behaviors, adjusting team tactics to optimize collection strategies.
Education
Bachelor of Science - Cybersecurity
Wilmington University
New Castle, DE04-2027
Skills
- User Access Management
- Risk Management
- Incident Management
- Risk Mitigation
- Vulnerability Assessment
- Security Policies
- Compliance Standards
- Network Protocols
- Network Segmentation
- System Administration
- Server Management
- Virtualization Management
- Data Backup
- Log Analysis
- User Management
- Domain Management
- Problem Solving
- Issue Resolution
- Interpersonal Communication
- Communication Skills
- Team Development
- Results Driven
- Language Proficiency
- Language Proficiency
Projects
Cybersecurity Lab Portfolio, Documenting hands-on technical labs focusing on network reconnaissance and system hardening., Authoring detailed walkthroughs for security tools (Nmap, Wireshark) to demonstrate a 'defender’s mindset.', Engaging in CTF (Capture The Flag) challenges and SOC analyst workflows via TryHackMe and HackTheBox.
Languages
French
Native/ Bilingual
Timeline
NFS RSC Rep III
Charter Communications
01.2024 - Current
NFS DOJ Rep III
Charter Communications
01.2022 - 01.2024
IT Technical Support Specialist
The Tech Home
01.2020 - 01.2022
Supervisor Debt Collector Analyst
Nationwide Credit Inc
01.2018 - 01.2021
Bachelor of Science - Cybersecurity
Wilmington University