Valentina Ochoa
Summary
Professional in dental office administration, bringing valuable experience in managing front office tasks and patient interactions. Proven ability to efficiently handle appointment scheduling, patient records, and communication with dental teams. Committed to fostering collaborative environments and adapting to dynamic needs within practice.
Overview
6
6
years of professional experience
Work History
Front Desk
America Dentistry
01.2021 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries.
- Billing
- Scheduling
- Explained treatment procedures and instructed patients.
Cashier
Nepa Wholesale
01.2020 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Supervisor
Front Desk
Prestige Dental Care
09.2022 - Current
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Created dental records for Invisalign treatment, scanning patient and send it to the laboratory.
- Billing
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
High School Diploma -
Institusion Educativa Del Santa Librada
Colombia, Cali12.2015
Skills
- Good listening and finding solution to problem
- Cleanliness
- Critical Thinking
- Follow Instructions
- Service Quality
- Dental terminology
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk
Prestige Dental Care
09.2022 - Current
Front Desk
America Dentistry
01.2021 - 09.2022
Cashier
Nepa Wholesale
01.2020 - 01.2021
High School Diploma -
Institusion Educativa Del Santa Librada
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