Valentina Ramirez
San Antonio,TX
Summary
Dynamic data annotation analyst and bilingual transcriber with extensive experience in content review and moderation, specializing in sensitive data recording. Proven organizational and problem-solving skills enhance efficiency and accuracy in all tasks. Highly adept in dictation, diagnostics, client relations, and data administration, consistently delivering high-quality results. Thrives in collaborative team settings and independent projects, demonstrating exceptional time management while adhering to KPIs and maintaining a strong work ethic.
Overview
8
8
years of professional experience
Work History
Bilingual Annotation Analyst (Spanish)
Apple Inc.
Austin
09.2020 - 09.2025
- Listened to recorded dictation, transcribed information, and researched terms and names in order to maintain a high level of transcription accuracy.
- Proofread, edited, and evaluated work assignments to verify they aligned with established guidelines.
- Transcribed sensitive documents with complete confidentiality.
Fulfillment Specialist
Adia Staffing Solutions
Austin
11.2019 - 08.2020
- Interviewed prospective candidates using behavioral interviewing techniques and efficiency assessments in English and Spanish to ensure best possible fit for client needs.
- Provided current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for employment and employee benefits in English and Spanish.
- Demonstrated use of professional judgment and critical thinking skills by identifying potential issues, and discussing possible resolutions regarding client needs.
Bilingual Technical Support (Spanish)
Hulu
San Antonio
04.2019 - 10.2019
- Provided technical support for company issued hardware using documented procedures and manual guidance over the phone and chat simultaneously.
- Exercised the use of internal tools and databases in order to identify specific malfunctions, system discrepancies, and user errors.
- Displayed excellent customer service by exercising interpersonal skills and proper rapport and communication with every customer interaction.
Content Moderator
TaskUs
San Antonio
06.2018 - 03.2019
- Proofread and verified a daily average of 600+ multimedia advertising (articles, visuals, audio, etc.), reviewed flagged materials, assessing context and relevance for compliance with standards..
- Moderated user-generated content to ensure adherence to community guidelines and policies.
- Maintained an average accuracy score of 95% and above, ensuring the highest possible quality for proofreading within range.
Bilingual Prepaid Tech Support (Spanish)
Conduit Global
San Antonio
11.2017 - 06.2018
- Skilled at working independently and collaboratively in a team environment.
- Diagnosed and troubleshooted 60 tech calls per day while training and demonstrating to new hires within the department.
- Created modified tickets specific to each client’s unique situation, with clear annotations and guided troubleshooting for better conflict resolution.
Education
High School -
Winston Churchill High School
05.2014
Skills
- Time management
- Attention to detail
- Documentation and reporting
- Information gathering
- Data research and validation
- Compliance analysis
- Machine learning
- Data interpretation
Languages
English - Fluent
Spanish - Native
Timeline
Bilingual Annotation Analyst (Spanish)
Apple Inc.
09.2020 - 09.2025
Fulfillment Specialist
Adia Staffing Solutions
11.2019 - 08.2020
Bilingual Technical Support (Spanish)
Hulu
04.2019 - 10.2019
Content Moderator
TaskUs
06.2018 - 03.2019
Bilingual Prepaid Tech Support (Spanish)
Conduit Global
11.2017 - 06.2018
High School -
Winston Churchill High School