GUSTAVO MASTARRENO
Tampa,FL
Summary
To continue to obtain valuable knowledge and experience while utilizing my present skills to advance my career in areas such as human recourse, business management, customer service and computer management. I seek an opportunity, which will allow me to make a significant impact on my local community, grow both personally and professionally, and be rewarded for hard work and dedication with appreciation. Diligent individual focused in MBA (Human Resource Management) and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
7
7
years of professional experience
Work History
Call Center Sales Rep (Bilingual Spanish)
Charter Communications (Spectrum)
Riverview, FL
03.2023 - Current
- Maximize sales opportunities by effectively answering and handling inbound sales calls to acquire new customers and solicit existing customers by selling them additional products and services.
EFT/Banking/A/R Customer Care Representative/Collection Specialist
Southern Glazers Wine and Spirits
Tampa, FL
02.2022 - 03.2023
- Direct customers through the process of submitting orders through the self-service portal, answer inquiries regarding customers' accounts, and handle collections.
Monitor Technician
AdventHealth Tampa
Tampa, FL
02.2022 - 10.2022
- Communicate with internal and external customers, accurately identify cardiac arrhythmias, and document patient cardiac rhythm.
Healthcare Representative and Resolution Specialist
Change Healthcare Inc.
Nashville, TN
04.2021 - 02.2022
- Interview clients in a hospital setting, obtain maximum benefit coverages, and maintain ongoing communication with government agencies.
LPN Clinical Instructor
Stone Academy Inc.
East Hartford, CT
03.2020 - 04.2021
- Instruct clinical courses for the LPN program, evaluate students, and maintain current lesson plans.
Travel Critical Care Registered Nurse
MSG Staffing Inc.
Worcester, MA
04.2020 - 08.2020
- Consult and coordinate with healthcare team, record patients' medical information, and respond to life-saving situations.
Emergency Care Registered Nurse
Bristol Hospital Inc.
Bristol, CT
02.2018 - 12.2019
- Collaborate with physicians and healthcare professionals to provide care, administer medications, and stabilize patients.
LPN Clinical Nursing Instructor
Lincoln Technical Institute
New Britain, CT
06.2019 - 09.2019
- Instruct clinical courses for the LPN program, establish an environment conducive to learning, and evaluate students' performance.
Acute Dialysis Registered Nurse
Davita Dialysis Inc.
Milford, CT
02.2017 - 04.2019
- Provide direct patient care for assigned patients, perform dialysis procedures, and administer medications.
Critical Care ICU Registered Nurse
Bristol Hospital Inc.
Bristol, CT
02.2018 - 02.2019
- Consult and coordinate with healthcare team, prepare and administer medications, and respond to life-saving situations.
Extended Care Registered Nurse
Bel-Air Manor, Ryder Health Management
Newington, CT
10.2016 - 02.2018
- Manage admissions and discharges within the skilled nursing facility, collaborate with the multidisciplinary group, and provide patient care.
Education
Master of Business Administration in Human Resource Management, MBA - Human Resources Management
Saint Leo University
Saint Leo, FL05-2025
Bachelor of Science in Nursing, BSN - Nursing
Southern Connecticut State University
New Haven, CT05-2004
Skills
- Fluent in English and Spanish
- Arrhythmia Certification
- CPR Certification
- Customer Service
- Attention to Detail
- Customer Inquiry and Response
- Time Management
- Outbound Calling
- Team Collaboration
- Team Leadership
- Microsoft Office
- Call Management
Languages
Spanish
Native/ Bilingual
Timeline
Call Center Sales Rep (Bilingual Spanish)
Charter Communications (Spectrum)
03.2023 - Current
EFT/Banking/A/R Customer Care Representative/Collection Specialist
Southern Glazers Wine and Spirits
02.2022 - 03.2023
Monitor Technician
AdventHealth Tampa
02.2022 - 10.2022
Healthcare Representative and Resolution Specialist
Change Healthcare Inc.
04.2021 - 02.2022
Travel Critical Care Registered Nurse
MSG Staffing Inc.
04.2020 - 08.2020
LPN Clinical Instructor
Stone Academy Inc.
03.2020 - 04.2021
LPN Clinical Nursing Instructor
Lincoln Technical Institute
06.2019 - 09.2019
Emergency Care Registered Nurse
Bristol Hospital Inc.
02.2018 - 12.2019
Critical Care ICU Registered Nurse
Bristol Hospital Inc.
02.2018 - 02.2019
Acute Dialysis Registered Nurse
Davita Dialysis Inc.
02.2017 - 04.2019
Extended Care Registered Nurse
Bel-Air Manor, Ryder Health Management
10.2016 - 02.2018
Master of Business Administration in Human Resource Management, MBA - Human Resources Management
Saint Leo University
Bachelor of Science in Nursing, BSN - Nursing
Southern Connecticut State University
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