Larissa I. Olivarez
Alamo
Summary
Customer Solutions Representative with expertise in bilingual communication and problem resolution. Managed customer interactions and upsold services while maintaining accurate records. Experienced in troubleshooting and resolving issues to enhance customer satisfaction and retention. Skilled in analyzing complaints, providing timely solutions, and fostering positive customer relationships.
Overview
26
26
years of professional experience
Work History
Sales & Customer Solutions Rep-Bilingual Spanish
Spectrum/ Charter Communications
01.2026 - Current
- Managed inbound customer calls, upsold and cross-sold services while resolving issues with tailored solutions
- Utilized problem-solving and negotiating skills to address objections from customers considering cancellation or downgrades
- Created and presented product and service bundles, maintaining accurate records of all customer interactions
Collection Clerk/ Receptionist
City of Alamo
06.2025 - 12.2025
- Collected water payments, city permit payments, library fees, and Parks & Recreation collection fees, contributing to efficient revenue management.
- Established new water accounts, processed disconnect requests, and created work orders while updating accounts to maintain accurate service records.
- Assisted customers over the phone by transferring calls or providing information to appropriate departments, ensuring timely resolution of inquiries.
New accounts representative
North Alamo Water Supply Corporation
12.2024 - 06.2025
- Processed customer applications for water service, ensuring timely service activation.
- Maintained and updated customer records in database to support accurate service delivery.
- Processed new account applications for residential and commercial customers.
- Assisted customers with inquiries about water services and billing options.
- Maintained accurate records of customer information and account status.
Branch Associate/ New Accounts Representative
Greater State Bank
05.2023 - 11.2024
- Executed customer service tasks, including opening personal and commercial bank accounts, engaging in community events, managing collection services, processing wire transfers, and issuing debit cards and business banking services to meet client needs.
- Managed account maintenance and resolved customer service issues, enhancing client satisfaction.
- Maintained up-to-date knowledge of New Accounts training, ensuring compliance with relevant policies, laws, regulations, and Bank Secrecy Act requirements.
Customer Service Representative/ Call Center
Security First Credit Union
04.2022 - 05.2023
- Assists members with accepting loan applications, processing, and closing loans in accordance with established loan guidelines.
- Follows up on pending loan applications and ensures timely response to members.
- Withdraws loan applications when the loan will not be completed.
- Promoted credit union products and services tailored to member needs identified through interviews and account reviews.
- Cross-sold various financial products to members during interactions.
- Assists members in opening new accounts, explaining the features and benefits of the credit union’s products.
- Greet and welcome members and visitors (by phone or chat) to the credit union in a professional manner.
- Represents the credit union to members courteously and professionally and provides prompt, efficient, and accurate service in the processing of transactions.
- Responded to email and electronic requests submitted by members.
- Responded to member requests, problems, and complaints, effectively resolving issues or directing them to the appropriate resource.
- Assist members with other transactions such as Debit and ATM card issues, cancellations, and re-issue cards for existing members, address change requests, setting up and unlocking Home Banking, and printing loan coupons.
- Places Check re-orders, closes accounts as per members' requests, and places attention messages and e-notes on members' accounts for security purposes.
- Assisted members in researching and resolving account discrepancies related to deposits, withdrawals, and loan payments.
- Complies with credit union policies regarding BSA and CIP as they pertain to Lending.
- Assists members with stop payments and wire transfers.
Customer Service Representative/ Central Operations
Texas Regional Bank
08.2019 - 01.2021
- Managed customer service calls, transferred inquiries, and resolved requests to enhance customer satisfaction.
- Processed international requests for debit card access, facilitated online banking setup, and executed payment stops to support customer needs.
- Verified funds for other institutions and prepared fraud case tracker reports to ensure compliance and mitigate risks.
Receptionist/Check-in-out Clerk
Bella Vista Eye Care
08.2018 - 11.2018
- Greeted visitors, verified patient identity, confirmed insurance details, and ensured completion of necessary medical or contact forms before check-in.
- Answered phone calls to efficiently schedule, reschedule, or cancel patient appointments.
- Schedule follow-up appointments and manage checkout.
- Gathered detailed medical histories to facilitate informed doctor’s exams.
- Customers' orders, like prescription glasses and contact lenses, are logged when they arrive from optical laboratories.
- Call or send notices to patients informing them their eyewear is ready for pick up.
- Ability to handle multi-line phone systems and manage a high-volume patient flow.
- Proficiency with scheduling software, electronic health records, and basic data entry.
- Assisted with administrative tasks to support daily operations.
Adm. Assistant
Deco Family Funeral Home
04.2018 - 06.2018
- Provided front-desk support, managed billing and scheduling, handled confidential legal paperwork, coordinated logistics with the City for grieving families, and tracked inventory for caskets, urns, stationery, and office supplies.
- Processing payments, managing accounts receivable and payable, and preparing end-of-month reports.
- Proofread, managed, and filed official death certificates and burial/cremation permits with local government offices to ensure compliance and accuracy.
- Designing, printing, and assembling memorial folders, prayer cards, and life story/tribute videos.
- Helping professional funeral staff set up the chapel, visitation rooms, and guest books prior to services.
- Executed temporary assignments to support operational functions.
Personal Banker II
Frost Bank
01.2013 - 11.2017
- Provided personal banker duties including collection services, wire transfers, statement calls, check certification, issuance and redemption of savings bonds, bankcard advances, issuance of ATM cards, and temporary checks.
- Promoted and facilitated sales of deposit, loan, and fee-based products, contributing to branch revenue.
- Managed account maintenance and resolved customer service issues, enhancing client satisfaction.
- Supported bank operations by providing backup coverage for tellers and delivering comprehensive teller services.
- Stayed current with all Personal Banker training and remained familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies.
- Facilitated merger process with Alamo Bank in 2006
Call Center-Customer Service Representative/Bookkeeping
Alamo Bank
08.2002 - 12.2004
- Delivered quality telephone customer service, enhancing customer satisfaction.
- Identified and resolved customer issues, improving overall service experience.
- Maintained a working knowledge of products, policies, computer systems, and services.
- Suggested and promoted alternative bank products and services, contributing to customer retention.
Bank Teller
Alamo Bank
09.2000 - 08.2002
- Facilitated customer deposits, payments, and check cashing transactions to support banking operations.
- Executed credit and debit transactions with attention to detail and customer satisfaction.
- Processed wire transfers and bankcard advances.
- Maintained accurate cash levels to ensure efficient transaction processing.
- Submitted change order requests for processing
- Promoted and sold items at the store
Education
High School Diploma -
PSJA High School
San Juan, TX05-1996
Skills
- Bilingual in Spanish and English
- Customer service
- Sales techniques
- Sales expertise
- CRM management
- Sales tracking
- Sales and upselling
- Professional customer service
- Customer relations
- Customer loyalty programs
- Payment processing
- Data entry
- Call center experience
- Record preparation
- Attention to detail
- Goal setting and achievement
- Problem solving
- Conflict resolution
- Team collaboration
- Multitasking ability
- Composed under pressure
- Verbal communication
- Communication skills
- Multilingual support
- Call center experience
- Sales negotiation
- Product knowledge
- Organizational skills
- Policy adherence
- Sales expertise
- Product knowledge
- Composed under pressure
- Policy adherence
References
Available Upon Request
Awards
Circle of Excellence Award 3 years in a row with Frost Bank
Timeline
Sales & Customer Solutions Rep-Bilingual Spanish
Spectrum/ Charter Communications
01.2026 - Current
Collection Clerk/ Receptionist
City of Alamo
06.2025 - 12.2025
New accounts representative
North Alamo Water Supply Corporation
12.2024 - 06.2025
Branch Associate/ New Accounts Representative
Greater State Bank
05.2023 - 11.2024
Customer Service Representative/ Call Center
Security First Credit Union
04.2022 - 05.2023
Customer Service Representative/ Central Operations
Texas Regional Bank
08.2019 - 01.2021
Receptionist/Check-in-out Clerk
Bella Vista Eye Care
08.2018 - 11.2018
Adm. Assistant
Deco Family Funeral Home
04.2018 - 06.2018
Personal Banker II
Frost Bank
01.2013 - 11.2017
Call Center-Customer Service Representative/Bookkeeping
Alamo Bank
08.2002 - 12.2004
Bank Teller
Alamo Bank
09.2000 - 08.2002
High School Diploma -
PSJA High School