Estefany Vaca Avalos
North Las Vegas,NV
Summary
Resourceful Client Service Representative with over 7 years of customer service experience. Known for high productivity and efficient task completion. Specialize in client communication, problem resolution, and data management. Excel in active listening, empathy, and patience to enhance client satisfaction and loyalty. Navigate challenging situations with poise and professionalism, ensuring positive outcomes.
Overview
5
5
years of professional experience
Work History
Client Services Rep III - Bilingual Spanish
Bank of America
Las Vegas, NV
02.2022 - Current
- Assist clients over the phone regarding technical support, billing inquiries, and suggest solutions when fraud is identified.
- Demonstrate excellent listening skills and empathy toward customers' needs and concerns.
- Having a big focus on digital, making sure to educate clients about the benefits of digital, and how to use the Bank of America mobile app and online website.
- Work on strategies to maintain deposit accounts by finding solutions for clients, to prevent them from moving money out of the bank, and to ensure they grow their relationship with the bank.
- Discuss with clients about their current credit cards to ensure they are aware of their benefits, and suggest new products that may benefit their spending habits.
Bank Teller/Customer Service Center Representative
WestStar Credit Union
Las Vegas, NV
12.2020 - 02.2022
- Assisted customers with account inquiries and resolved issues promptly.
- Maintained cash drawer accuracy while handling various denominations.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Education
High School Diploma -
Rancho High School
Las Vegas, NV03-2018
Skills
- Bilingual communication in English and Spanish
- Performance metrics achievement
- Customer relationship management
- Financial literacy expertise
- Technical support and troubleshooting
- Escalation management strategies
- Sales strategy development
- Complaint resolution
- Quality assurance processes
- Client relations management
Timeline
Client Services Rep III - Bilingual Spanish
Bank of America
02.2022 - Current
Bank Teller/Customer Service Center Representative
WestStar Credit Union
12.2020 - 02.2022
High School Diploma -
Rancho High School