ANTONIA ESPINOSA CUEVA
Rye,NY
Summary
Bilingual English-Spanish administrative professional with 15 years of experience in human services, financial services, and business operations. Expertise includes customer service, document management, payment processing, financial reporting, and client relations. Proven ability to support public-facing and internal operations through effective communication, problem-solving, and organizational skills.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Human Services Staff Assistant – Bilingual (Spanish)
TOWN OF GREENWICH – HUMAN SERVICES DEPARTMENT
Greenwich, CT
07.2024 - Current
- Provided bilingual customer service and communicated effectively with Spanish-speaking residents.
- Delivered first-line customer service to residents and clients through walk-in and telephone inquiries, scheduling appointments, resolving issues, and providing appropriate referrals.
- Prepared, organized, and maintained Human Services documents, files, spreadsheets, reports, and correspondence to ensure efficient access to critical information.
- Maintained and updated records while entering information accurately into department-specific software, supporting data integrity and accessibility.
- Processed incoming and outgoing mail to ensure timely distribution for staff.
- Maintained inventory of office supplies and equipment to ensure availability for daily operations.
- Supported implementation of departmental policies and procedures to enhance daily operations.
Business Office Assistant – Temporary Transfer
TOWN OF GREENWICH – HUMAN SERVICES DEPARTMENT
10.2025 - 11.2025
- Provided administrative support for financial operations while maintaining accurate documentation and records.
- Processed payments and managed financial requests and business-office transactions to ensure smooth operations.
- Coordinated with staff to address financial and administrative requests, facilitating timely processing and communication.
- Facilitated payment processing and internal requests, ensuring accurate information handling.
Freelance Account Executive
MARKETING BOUTIQUE
Lima
01.2020 - 01.2021
- Secured new business and cultivated client relationships to drive growth.
- Negotiated service contracts and coordinated resource allocation for timely service implementation.
- Supported business proposals and prepared commercial and action reports to streamline deal flow.
Commercial Head
ASESOAGRO S.A.
Guayaquil
01.2015 - 01.2017
- Managed and marketed portfolio of Andean cereals and Amazonian food products, driving sales growth.
- Implemented and monitored commercial projects, resulting in increased sales performance.
- Conducted market research to inform commercial strategies and coordinated with production to align on requirements.
- Established action plans, prepared visit reports, and tracked sales performance across the area.
- Prepared the annual budget and customer loyalty plan.
Commercial Head of General Insurance
BROKER GAMONZE S.A.
Guayaquil
01.2012 - 01.2014
- Led the General Insurance Commercial Department and drove new business development and nationwide account growth.
- Managed commercial targets, sales processes, and sales tracking to ensure alignment with strategic objectives.
- Established loyalty among existing and prospective clients by delivering tailored insurance solutions that addressed their specific needs.
- Negotiated financial and contractual terms with major insurers to secure favorable conditions and enhance partnership value.
General Insurance Account Executive
BROKER ZVONKO CINDRICH
Guayaquil
01.2011 - 01.2012
- Managed the account of Ecuador's largest public financial institution, including automobile, maritime, and aviation coverage.
- Identified new business opportunities while managing and consolidating client accounts to enhance client retention.
- Developed competitive economic offers for tenders, aligning with client needs and market standards.
- Trained account executives in management and claims handling to improve service delivery.
Corporate and State Accounts Executive
ROCAFUERTE SEGUROS
Guayaquil
01.2010 - 01.2011
- Identified new business opportunities while managing a client portfolio to drive growth.
- Negotiated and executed terms with state accounts and prepared technical proposals and reviewed general conditions.
- Managed commercial relationships with strategic brokers across general insurance, vehicles, transportation, marine, aviation, accident, and occupational-risk portfolios.
- Strengthened client relationships, enhancing retention and loyalty through targeted support.
- Coordinated with technical, legal, and issuance departments to meet commercial requirements effectively.
General Insurance Account Executive
BROKER DEL PACIFICO CIA. LTDA.
Guayaquil
01.2009 - 01.2010
- Generated business through direct sales of general, life, and health insurance policies, contributing to overall revenue growth.
- Managed existing accounts and renewals, consistently meeting monthly budget targets.
- Prepared policy quotations and coverage proposals for personal and commercial insurance lines
- Reviewed client files for accuracy, completeness, and renewal requirements
Financial Department Assistant
VAZCORP SOCIEDAD FINANCIERA
Guayaquil
01.2007 - 01.2009
- Managed cash flow and financial transactions, ensuring accurate balances, closings, and reports in the financial system.
- Updated collection system daily and facilitated recovery of overdue loans through detailed collection reports.
- Provided bureau reports for new clients to support the Credit Department's assessment and decision-making.
Corporate Procedures & Documentation Intern
SUPERINTENDENCIA DE COMPAÑIAS
Guayaquil, Guayas
01.2006 - 03.2006
- Facilitated corporate procedures and documentation registration for company formation through Customer Service Center (C.A.U), ensuring compliance and efficiency.
- Streamlined organization of legal files and administrative documents for supervisor review, enhancing accessibility and accuracy.
- Reviewed registry data for accuracy in company filings.
- Documented all activities throughout internship period, providing clear records for future reference and evaluation.
Education
Commercial Engineer - Marketing and Sales
Universidad del Pacifico
Guayaquil, Ecuador01-2021
Bachelor in Social Sciences -
Centro Educativo Bilingüe Interamericano
Guayaquil, Ecuador01-2007
Skills
- Bilingual English/Spanish
- Customer Service
- Document management
- Data management
- Financial Requests
- Office Operations
- Scheduling
- Account management
- Client management
- Cross-Functional Coordination
- Microsoft Excel
- Problem solving
- Detail orientation
- Teamwork
- Service administration
Certification
Big Data sin misterios – Inter-American Development Bank (IDB), edX, Peru, 2020, International Seminar: Ethics in Marketing and Advertising – UNPAC, Guayaquil, Ecuador, 2007
Timeline
Business Office Assistant – Temporary Transfer
TOWN OF GREENWICH – HUMAN SERVICES DEPARTMENT
10.2025 - 11.2025
Human Services Staff Assistant – Bilingual (Spanish)
TOWN OF GREENWICH – HUMAN SERVICES DEPARTMENT
07.2024 - Current
Freelance Account Executive
MARKETING BOUTIQUE
01.2020 - 01.2021
Commercial Head
ASESOAGRO S.A.
01.2015 - 01.2017
Commercial Head of General Insurance
BROKER GAMONZE S.A.
01.2012 - 01.2014
General Insurance Account Executive
BROKER ZVONKO CINDRICH
01.2011 - 01.2012
Corporate and State Accounts Executive
ROCAFUERTE SEGUROS
01.2010 - 01.2011
General Insurance Account Executive
BROKER DEL PACIFICO CIA. LTDA.
01.2009 - 01.2010
Financial Department Assistant
VAZCORP SOCIEDAD FINANCIERA
01.2007 - 01.2009
Corporate Procedures & Documentation Intern
SUPERINTENDENCIA DE COMPAÑIAS
01.2006 - 03.2006
Commercial Engineer - Marketing and Sales
Universidad del Pacifico
Bachelor in Social Sciences -
Centro Educativo Bilingüe Interamericano