Valentina Solarino

• Coach team members on a weekly training sessions consisting of standards such as customer service, communication, and consistency.
• Mentor new hires to develop their customer service skills and help adapt to the new fast-paced environment.
• Communicate with team members to improve performance and support daily operations.
• Provide consistent brand representation through customer experience, coaching, and communicating with leaders.

• Friendly and efficient customer service through Chick-fil-A brand standards.
• Strong communication and problem-solving skills with customers needs.
• Collaborate with team members to stay consistent with standards through high volume periods.

• Represented the Hollister brand through customer assistance and positive shopping experiences
• Create personal relations with customers to understand their needs and recommend as thoroughly as possible.
• Maintain a clean environment, appealing to customers and brand standards.
• Enhance daily sales with customers interactions and accessing to their needs.

• Led daily operations while maintaining a stable and effective environment.
• Coach team members on performance, service quality, and team environment.
• Managed cash deposits with accurate financial and operational procedures.
• Assisted and maintained company standards to support and represent the brand.

• Efficiently overview food quality.
• Coach team members through tasks as needed.
• Communicate and solve customer's concerns.

• Bussed and resented tables to keep dinning room and work areas clean.
• Used communication towards relations with customers and co-workers.

Minor in Marketing