Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Rodriguez

Denver,CO

Summary

Bilingual Medical Billing Specialist and Team Trainer with a strong background in healthcare billing, staff development, and process improvement. Skilled in training and mentoring teams, streamlining workflows, and ensuring compliance with company standards. Experienced in resolving complex billing issues, verifying benefits, and applying ICD-10, HCPCS, and insurance requirements with accuracy. Recognized for strong communication, problem-solving, and leadership skills that drive both team performance and billing efficiency

Overview

8
8
years of professional experience

Work History

Team Trainer

Zynex Medical
10.2023 - Current
    • Train and mentor new and existing billing specialists on policies, procedures, and best practices.
    • Monitor team performance, provide feedback, and identify areas for improvement.
    • Collaborate with management to streamline billing workflows and reduce errors.
    • Reviewing billing lines, ensuring accuracy, and submitting corrected claims for different carriers like United Healthcare, Aetna, Humana, etc.
    • Communicating with insurance representatives and other departments within the company
    • Using patients' medical records to use appropriate and billable ICD-10 codes
    • Using different modifiers, HCPCs, claim comments, and taxonomy codes to ensure clean billing
    • Developed training materials to support onboarding and continuous education initiatives
    • Analyzed denial trends to identify root causes and enhance claims processing efficiency.

Front-end supervisor, cash office & Key holder

Ross Dress for Less
10.2020 - 08.2021
    • Thrived in a fast-paced and dynamic customer service environment, adeptly adjusting to varying customer personalities and situations while maintaining professionalism.
    • Consistently maintaining the highest standards of integrity, reliability, and ethical conduct through working cash office
    • Demonstrated strong verbal and written communication skills, effectively addressing customer inquiries, concerns, and feedback to ensure a positive experience.
    • Operated cash register, processed transactions efficiently, and ensured accurate cash handling.

Teacher

Greenway Foundation, Overland Pond
11.2017 - 06.2019
  • Learned leadership skills by advising elementary and middle school students
  • Participated in various team-building activities as a mentor and educator in outdoor activities
  • Enhanced communication and problem-solving skills by working with large groups of younger students in new environments
  • Fostered inclusive classroom environments to support diverse learning needs.

Education

Bachelor's degree - Anthropology

Washington University in St. Louis
St Louis, MO
05.2023

Skills

  • Bilingual (Spanish and English)
  • Detail-oriented organization
  • Quick thinker
  • Patient
  • Trustworthy
  • Problem solver
  • Collaborative team member

Timeline

Team Trainer

Zynex Medical
10.2023 - Current

Front-end supervisor, cash office & Key holder

Ross Dress for Less
10.2020 - 08.2021

Teacher

Greenway Foundation, Overland Pond
11.2017 - 06.2019

Bachelor's degree - Anthropology

Washington University in St. Louis

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