Valentina Stepanov
Springfield ,MO
Summary
Accomplished in enhancing patient satisfaction and streamlining operations, I leveraged my expertise in electronic health records and exceptional customer service at Jordan Valley PACE. My leadership significantly improved patient flow and confidentiality, demonstrating a commitment to quality care and efficient office administration.
Overview
3
3
years of professional experience
Work History
Medical Receptionist Supervisor
Jordan Valley PACE
08.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Enhanced patient experience by maintaining clean, organized reception area.
Referral /Patient Care Coordinator
Innovage PACE
10.2023 - 06.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Expedited insurance authorizations, ensuring prompt access to necessary medical services for patients.
- Monitored patient progress post-referral, proactively identifying potential issues or barriers to treatment success.
- Leveraged strong interpersonal skills to build rapport with referring physicians, enhancing collaboration inpatient care.
- Maintained up-to-date knowledge of network providers, facilitating optimal matching of patients with appropriate specialists or facilities.
- Streamlined referral processes for better patient care and reduced wait times.
- Provided compassionate support to patients and families during the referral process, addressing concerns and answering questions.
- Reduced appointment cancellations through proactive follow-up with both patients and healthcare professionals regarding upcoming consultations or treatments.
- Enhanced communication between healthcare providers with accurate documentation and clear information sharing.
- Improved patient satisfaction by providing timely and efficient referral services.
- Managed complex cases involving multiple stakeholders, ensuring effective coordination and smooth handoffs between providers.
- Coordinated with other trainers to share best practices, resources, and strategies for effective Epic software instruction.
- Epic system knowledge
- EHR systems
- Microsoft teams
- Excel
- Microsoft word
Patient Care Coordinator
Active Life Medical Products
12.2022 - 09.2023
- Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Resolved customer complaints using established follow-up procedures.
Patient Care Coordinator
Sacramento Native American Health Center
01.2022 - 12.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Brightree system
- Microsoft Exel knowledge
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
- Optimized resource allocation, ensuring that necessary medical supplies were always available for patient care.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
- Greeted and assisted patients with check-in procedures.
Education
High School Diploma - General Studies
South Sutter Charter School
Sacramento, CA04.2017
Skills
- HIPAA compliance
- Team building and motivation
- Office administration
- Staff training and development
- Quality control monitoring
- Insurance verification
- Patient scheduling expertise
- Appointment setting
- Problem-solving capacity
- Medical billing
- Electronic health records management
- Medical terminology proficiency
- Strong leadership
- Front desk operations
- Patient scheduling
- Microsoft office
- Patient registration
- Reminder calls
- Electronic medical records
- HIPAA guidelines
- Appointment management
- Medical terminology
- Documentation
- Paperwork coordination
- Medical charting
- Patient relations
- Payment collection
- Telephone etiquette
- Workflow optimization
- Records maintenance
- Referral verification
- Letter preparation
- Insurance claims
- Proficient in software
- Mail management
- EMR / EHR
- Medical office administration
- Patient reception management
- Typing and filing
- Insurance verifications
- Co-payment collection
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Phone and email etiquette
- Data entry
- Handling complaints
- Self motivation
- Analytical thinking
- Goal setting
Timeline
Medical Receptionist Supervisor
Jordan Valley PACE
08.2024 - Current
Referral /Patient Care Coordinator
Innovage PACE
10.2023 - 06.2024
Patient Care Coordinator
Active Life Medical Products
12.2022 - 09.2023
Patient Care Coordinator
Sacramento Native American Health Center
01.2022 - 12.2022
High School Diploma - General Studies
South Sutter Charter School
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