Valentina Venegas
Summary
Proactive and goal-oriented professional known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to contribute to organizational growth with excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Orangetheory Fitness
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Increased audience engagement through the development of tailored content for each platform.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
- Managed content across multiple platforms for widest audience reach.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
Assistant Manager
Orangetheory Fitness
10.2020 - 01.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Associate
Orangetheory Fitness
10.2019 - 09.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Head Counselor
Port Day Camp
07.2016 - Current
- Fostered a supportive environment by leading team-building exercises among counselors, enhancing communication and collaboration skills.
- Boosted camper satisfaction rates by regularly soliciting feedback and adjusting programming accordingly.
- Nurtured a culture of continuous improvement by promoting open communication among staff, gathering feedback on areas for growth and implementing necessary changes.
- Provided ongoing support for junior counselors, offering guidance on managing challenging situations or addressing individual camper needs.
- Supported individuals dealing with mental health and emotional issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Education
Bachelor of Arts - Spanish
SUNY College At Old Westbury
Old Westbury, NY05-2024
Associate of Arts - Liberal Arts
Nassau Community College
Garden City, NY12-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Shift scheduling
- Social media posting
- Audience engagement
- Creative thinking
- Attention to detail
- Computer and Microsoft office proficient
Languages
Spanish
Certification
- CPR/AED Certification
- Breaking Boundaries in Healthcare Interpreter Certification, ALTA, 2023
Timeline
Store Manager
Orangetheory Fitness
01.2023 - Current
Assistant Manager
Orangetheory Fitness
10.2020 - 01.2023
Sales Associate
Orangetheory Fitness
10.2019 - 09.2020
Head Counselor
Port Day Camp
07.2016 - Current
- CPR/AED Certification
- Breaking Boundaries in Healthcare Interpreter Certification, ALTA, 2023
Bachelor of Arts - Spanish
SUNY College At Old Westbury
Associate of Arts - Liberal Arts
Nassau Community College
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