Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valentina Vera

Miami,FLORIDA

Summary

Dynamic and customer-focused professional with exceptional service skills honed at Starbucks. Proven ability to foster positive relationships and enhance team collaboration. Adept in time management and espresso machine operation, consistently delivering engaging experiences that drive customer loyalty and satisfaction. Recognized for building rapport and increasing sales through attentive service.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
08.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Sales Associate

Garage Clothing Store
06.2025 - 08.2025
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Participated in content filmed by the brand ambassadors from the store.

Sales Associate

Hollister.Co
07.2021 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Vice President

National Spanish Honor Society
08.2022 - 05.2023
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.

Volunteer

Schoolhouse Children's Museum
07.2021 - 12.2021
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Education

Bachelor of Arts - Public Relations

Florida International University
Miami, FL
08-2028

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Active listener
  • Opening and closing duties
  • Team leadership
  • Exceptional customer service
  • Decision-making

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Garage Clothing Store
06.2025 - 08.2025

Barista

Starbucks
08.2022 - Current

Vice President

National Spanish Honor Society
08.2022 - 05.2023

Sales Associate

Hollister.Co
07.2021 - 08.2023

Volunteer

Schoolhouse Children's Museum
07.2021 - 12.2021

Bachelor of Arts - Public Relations

Florida International University

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