Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valentina Vera

Miami,FLORIDA

Summary

Dynamic and customer-focused professional with exceptional service skills honed at Starbucks. Proven ability to foster positive relationships and enhance team collaboration. Adept in time management and espresso machine operation, consistently delivering engaging experiences that drive customer loyalty and satisfaction. Recognized for building rapport and increasing sales through attentive service.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
08.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Social Media Specialist Intern

Bold Agency FIU
Miami, Florida
08.2025 - 12.2025

I manage digital content strategy for an A1 Title Company, a real estate title and development firm specializing in researching property title histories before purchase.

Key Responsibilities:

  • Developed and maintained a structured content calendar to align with industry trends and company goals.
  • Strategized and scheduled posts and reels across platforms to maximize reach and engagement.
  • Created engaging content focused on real estate title services, and educational insights for potential homebuyers.
  • Collaborated with internal teams to ensure brand consistency and a clear message.
  • Gained hands-on experience in real estate marketing, digital branding, and content planning.

Sales Associate

Garage Clothing Store
06.2025 - 08.2025
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Participated in content filmed by the brand ambassadors from the store.

Sales Associate

Hollister.Co
07.2021 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Vice President

National Spanish Honor Society
08.2022 - 05.2023
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.

Education

Bachelor of Arts - Public Relations

Florida International University
Miami, FL
08-2028

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Active listener
  • Opening and closing duties
  • Team leadership
  • Exceptional customer service
  • Decision-making
  • Espresso machine operation
  • Excellent memory
  • Hospitality service expertise

Languages

English and Spanish

Timeline

Social Media Specialist Intern

Bold Agency FIU
08.2025 - 12.2025

Sales Associate

Garage Clothing Store
06.2025 - 08.2025

Barista

Starbucks
08.2022 - Current

Vice President

National Spanish Honor Society
08.2022 - 05.2023

Sales Associate

Hollister.Co
07.2021 - 08.2023

Bachelor of Arts - Public Relations

Florida International University