Valentina Villa
El Paso,TX
Summary
Dedicated Shift Lead experienced in customer service, quality control, and cash handling. Maintained high customer satisfaction and cleanliness in fast-paced environments through effective teamwork and proactive management. Committed to embracing new challenges and opportunities for growth.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Shift Lead
Dunkin' Donuts
El Paso, Texas
10.2025 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Assisted customers with orders, providing friendly and timely service.
- Processed cash register transactions with precision while providing great customer service.
- Ensured cleanliness of work areas and maintained food safety standards consistently.
Shift Lead
Teapioca Lounge
El Paso, Texas
11.2024 - 08.2025
- Completed opening and closing tasks to ensure store security and operational readiness, including setting alarm systems and counting cash.
- Oversaw cash handling processes at register, ensuring accuracy of POS transactions and daily sales reports.
- Resolved customer concerns and ensured excellent service.
- Tracked stock levels, organized supplies, and ordered inventory.
Education
Associate of Arts - Psychology
El Paso Community College
El Paso, TX09-2026
Skills
- Cash handling & POS system
- Quality control
- Customer service
- Team training
- Conflict resolution
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Lead
Dunkin' Donuts
10.2025 - Current
Shift Lead
Teapioca Lounge
11.2024 - 08.2025
Associate of Arts - Psychology
El Paso Community College