Valentina Villasmil
Conroe,TX
Summary
At Zanti Cucina Italiana, I excelled in delivering exceptional customer service, enhancing customer satisfaction through empathetic engagement and bilingual communication skills. My expertise in behavior observation and active listening fostered positive relationships, supporting the growth of the company.
Overview
3
3
years of professional experience
Work History
Customer Service
Zanti Cucina Italiana
2021.11 - Current
- Delivered outstanding customer service by addressing inquiries promptly and courteously.
- Built positive relationships with customers by providing exceptional customer service.
- Supported professional development of bilingual customer service agents.
Education
Bachelor of Science - Clinical Psychology
Rafael Urdaneta University
Maracaibo, Zulia, Venezuela.05.2019
Skills
- Emotional awareness
- DSM-IV classification
- Empathy Development
- Behavior Observation
- Active Listening
- Rapport Building
- Psychological interventions
- Child Psychology
- Attentive Customer Service
- Customer service mindset
- International Customer Service
- Bilingual in Spanish and English
- Bilingual Writing
- Fluent Bilingual Communication
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
Zanti Cucina Italiana
2021.11 - Current
Bachelor of Science - Clinical Psychology
Rafael Urdaneta University
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