Committed and ambitious professional, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Business Development Specialist
Caravan Wellness
New York, NY
03.2024 - Current
Oversaw and lead Business Development in LATAM regions.
Negotiated contracts with vendors, suppliers, partners, and other stakeholders to maximize profitability.
Identified, evaluated, and pursued new business opportunities to expand corporate reach.
Performed competitive analysis of existing products and services in the marketplace.
Managed client accounts ensuring excellent service delivery throughout the lifecycle of each project.
Maintained an up-to-date knowledge of current industry trends in order to develop innovative approaches for growth.
REGIONAL OPERATIONS MANAGER
Stretch Zone Allen and Rockwall
Allen, TX
07.2023 - Current
Assess staffing needs regularly to gear up effectively for forecasted demand due to changing market conditions and seasonal strategies
Analyze results of operational performance reports and assist locations in formulating action plans to address issues
Support location managers with operational, sales, and business knowledge to help each achieve profit goals
Leverage industry and operational knowledge to develop new revenue streams, including partnerships with the city of Rockwall to provide stretch programs to their employees such as firemen and policemen.
Developed and implemented marketing plans for new products.
Created content for promotional materials, including brochures, flyers, and websites.
Managed social media accounts and campaigns.
Franchise Business Consultant
Stretch Zone
Albany, NY
10.2022 - 11.2023
Efficiently worked alongside franchisees of health and fitness boutiques
Managed operations for 7 studio locations
Trained sales staff to boost revenue
Created and managed the studios financial budgeting, forecasting, and reporting systems.
Developed agendas, documented results and tracked issues for franchisees
Designed systems to track progress of individual franchises against corporate goals.
Analyzed financial statements to identify areas of improvement and suggest corrective measures.
Developed and implemented strategies to improve profitability, reduce costs, and increase revenues.
MANAGER OF FRANCHISEE SUPPORT
Stretch Zone
Fort Lauderdale, Fl
01.2022 - 10.2022
Provided guidance to all franchise owners regarding operations manuals, marketing plans, and other resources available from franchisors.
Monitored employee performance to maintain accountability and identify areas for improvement for corporate locations.
Reviewed business sales, activity, and performance reports to track franchise results.
Collaborated with franchisees to detect and close knowledge gaps impacting day-to-day operations
Collaborated with accounting team to manage and streamline accounts payable, accounts receivable, and payroll processes
STRETCH PRACTITIONER
Stretch Zone
Delray, Fl
05.2021 - 01.2022
Enhanced client flexibility by utilizing a stretch table to focus on different muscle groups such as hamstrings, quads, hips, lower back, neck and upper body.
Delivered expert preventive healthcare, including screening for common muscle imbalances
Obtained clients histories and completed assessments and observations to initiate appointments and assist patients
Educated patients on treatment options and the importance of preventive healthcare.
PERSONAL TRAINER
Greater Hollywood YMCA
Hollywood, Fl
02.2020 - 08.2021
Developed and implemented tailored exercise regimens meeting client needs
Delivered fitness experiences to support customer efforts to meet short- and long-term fitness goals
Offered quality personal and small group training sessions to acquire new clients
Instructed members on proper use of club equipment and exercise techniques
Motivated and inspired clients to achieve results and reach goals.
MEDICAL ASSISTANT
Jackson North Medical Center
North Miami, Fl
03.2020 - 07.2021
Worked under a gynecologist and neurosurgeon
Cleaned, prepared, and maintained examination rooms and treatment areas
Provided clinical support for patient care delivery
Performed gamut of tasks, including maintaining files, verifying insurance claims on behalf of patients, and scanning documents
Engaged with patients, learning about each individual and establishing rapport to encourage personal comfort
Answered phone calls and scheduled or followed-up on appointments.
OFFICE SUPPORT
Broward County Parks and Recreation - TY Park
Hollywood, Fl
11.2017 - 09.2019
Administrative duties included: screening all incoming calls and data entry using RecTrac, Microsoft Office: Word, Excel, and PowerPoint
Provided administrative and technical support for park management
Interacted with customers in a friendly and professional manner
Conducted transactions using RecTrac live POS system to monitor sales, reservations, and rentals and balancing cash drawer nightly
Issued rental equipment in order to generate revenue, provided recreation equipment for customer use, and controlled inventory of equipment
Collected fees from the public, operate POS system, issue receipts, credit, change, and refunds.
Education
BACHELOR OF SCIENCE - EXERCISE AND SPORT SCIENCE -
Nova Southeastern University
05.2021
HIGH SCHOOL DIPLOMA -
Sheridan Hills Christian School
05.2017
Skills
Sales monitoring
Client acquisition
Key Account Management
Customer Relationship Management
Lead Generation
B2B background
Budget Administration
Partnership Development
Data management
Staffing
Systems implementation
Oversight of administrative functions
Operations Management
Problem-solver
Languages
Spanish
Awards
Nova Southeastern University Dean's Scholarship, 2017
Timeline
Business Development Specialist
Caravan Wellness
03.2024 - Current
REGIONAL OPERATIONS MANAGER
Stretch Zone Allen and Rockwall
07.2023 - Current
Franchise Business Consultant
Stretch Zone
10.2022 - 11.2023
MANAGER OF FRANCHISEE SUPPORT
Stretch Zone
01.2022 - 10.2022
STRETCH PRACTITIONER
Stretch Zone
05.2021 - 01.2022
MEDICAL ASSISTANT
Jackson North Medical Center
03.2020 - 07.2021
PERSONAL TRAINER
Greater Hollywood YMCA
02.2020 - 08.2021
OFFICE SUPPORT
Broward County Parks and Recreation - TY Park
11.2017 - 09.2019
BACHELOR OF SCIENCE - EXERCISE AND SPORT SCIENCE -