Alexandra Hernandez
Doral,FL
Summary
Motivated and enthusiastic employee ready to embrace new challenges. Strong work ethic and positive attitude, with a proven ability to build effective relationships with coworkers. Quick learner who excels both independently and in team settings, committed to contributing to organizational success.
Overview
6
6
years of professional experience
Work History
Business Development Manager
Grupo Latam International
02.2024 - 10.2024
Warehouse Manager
Grupo Latam International
07.2023 - 02.2024
- Assisted clients by providing tailored quotes for specific products and skillfully negotiated prices to meet customer needs while ensuring profitable outcomes
- Proactively sent updated inventory lists to clients to promote new stock and drive sales growth
- Developed and executed targeted sales campaigns and special offers to enhance product visibility and boost sales
- Negotiated directly with high-volume buyers to secure mutually beneficial deals, contributing to significant revenue growth
- Conducted regular follow-ups with clients to ensure satisfaction and identify additional sales opportunities
- Analyzed market trends and customer feedback to identify opportunities for new product offerings and sales strategies
- Ensured that all orders were accurately fulfilled in a timely manner
- Utilized inventory management software to track stock levels and maintain accurate records
- Developed strategies to optimize workflow processes in order to maximize productivity
- Monitored staff performance, identified areas for improvement, and provided training as needed
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels
- Established procedures for receiving, storing, handling hazardous materials safely
- Generated warehouse shipping documents, packing lists and invoices
- Processed returned items, including verifying condition and accuracy of product information
- Performed detailed investigations on customer accounts for discrepancies related to product returns
- Adhered to company policies regarding returns and exchanges
- Researched customer complaints regarding product returns and resolved any discrepancies or conflicts as needed
- Entered data into computer system to track all returned items, refunds, and store credits issued
- Compiled reports outlining details of customer return activity
- Maintained accurate inventory records and monitored stock levels
- Performed regular cycle counts to ensure accuracy of warehouse inventory
- Loaded and unloaded trucks with freight, manually or using powered equipment such as pallet jacks and forklifts
- Organized warehouse shelves, racks, and bins according to product codes
- Picked orders for shipment accurately and efficiently utilizing RF scanners
- Verified orders against invoices for accuracy prior to shipping
- Communicated effectively with coworkers, supervisors, customers, vendors regarding order status, issues
Customer Returns Associate
Amazon HOU 7
06.2022 - 07.2023
Warehouse Fulfillment Associate
NY Magnum
09.2018 - 05.2021
Education
HIGHSCHOOL DIPLOMA -
U.E.I Romulo Gallegos
Valencia07.2012
Skills
- Customer Service
- Data Entry
- MS Office
- E-Commerce
- Stock Management
- Quickbooks
- Problem Resolution
- Computer Skills
- Sales Monitoring
- Excel
- ShipStation
- SkuVault
- Ups Worldship
- Sales
Skillslist
- Customer Service
- Data Entry
- MS Office
- E-Commerce
- Stock Management
- Quickbooks
- Problem Resolution
- Computer Skills
- Sales Monitoring
- Excel
- ShipStation
- SkuVault
- Ups Worldship
- Sales
Timeline
Business Development Manager
Grupo Latam International
02.2024 - 10.2024
Warehouse Manager
Grupo Latam International
07.2023 - 02.2024
Customer Returns Associate
Amazon HOU 7
06.2022 - 07.2023
Warehouse Fulfillment Associate
NY Magnum
09.2018 - 05.2021
HIGHSCHOOL DIPLOMA -
U.E.I Romulo Gallegos