Valentina Vivas
Miami
Summary
Experienced in effectively handling customer inquiries and providing tailored solutions to ensure customer satisfaction. Utilizing strong communication and problem-solving skills, able to address customer needs and resolve issues efficiently. Proven track record of maintaining positive client relationships. Excels in adapting to dynamic service environments.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist – Luxury & Consumer Beauty Divisions
Coty Inc.
07.2023 - Current
- Execute all customer order processing tasks from receipt to invoicing with accuracy and attention to deadlines
- Coordinate with warehouse teams for shipment timing and updates, ensuring on-time delivery and customer satisfaction
- Interface regularly with Demand Planning for inventory management and forecast adjustments
- Respond effectively to customer inquiries regarding orders, shipments, and processes, maintaining a luxury customer service standard
- Orchestrated seamless order management involving 18 distributors, 2 demand planners, 5 sales teams, 15 freight forwarders, 3 distribution centers, and multiple internal departments
- Conducted customer collaboration meetings to align forecasts, logistics updates, and issue resolution
- Managed claims investigations related to shortages and pilferage, working with DC and Finance to finalize adjustments
- Provided team support during high-volume periods, including acting as temporary leader when required
- Proactively enrolled in a Power BI course to digitalize and enhance reporting for improved operational efficiency
- Assisted the Head of In Store LATAM Prestige with Global templates review and New projects
- Collaborated in Merchandising Global Meeting to review new upcoming projects
Receptionist
COTY INC
03.2022 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Expertise in event planning; assisted in the organization of internal and external company events by
researching and evaluating different vendor options and coordinating logistics. - Created and finalized over 100 guidelines for Gucci, Boss, Marc Jacobs, Chloe, Burberry, and Calvin Klein for the LATAM.
- Assisted Head of In Store LATAM Prestige with Global templates review and send to over 50 customers
- collaborated in Merchandising Global Meeting to review new upcoming projects
Education
Bachelor's Degree - Digital Marketing
Miami Dade College
Miami, FL05-2027
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2018
Skills
- Customer Relationship Management (CRM)
- Luxury & Consumer Beauty Market Expertise
- Distributor & Client Relationship Management
- Order Management & Revenue Recognition
- Power BI (In Progress)
- Cross-Functional Team Collaboration
- Complaint Resolution & Claims Handling
- Advanced Communication & Interpersonal Skills
- SAP Reporting & Forecasting
- Complaint handling
- Problem resolution
- Project management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Specialist – Luxury & Consumer Beauty Divisions
Coty Inc.
07.2023 - Current
Receptionist
COTY INC
03.2022 - 07.2023
High School Diploma -
Miami Coral Park Senior High School
Bachelor's Degree - Digital Marketing
Miami Dade College
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